Senior Customer Success Manager
3 semanas atrás
Hootsuite Rio de Janeiro, Rio de Janeiro, Brazil
Hootsuite Rio de Janeiro, Rio de Janeiro, Brazil
We're looking for a Senior Customer Success Manager (Trilingual in Portuguese, Spanish and English) to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you'll build, cultivate, and maintain influential relationships with your customers by leveraging your customer success experience and demonstrating expert-level competency in Hootsuite's product, industry trends and best practices. You will drive business outcomes for your customers while being accountable for best-in-class user adoption, revenue retention and growth, and customer advocacy, guiding customers through their journey of social maturity. You will consistently and proactively review, refine and re-validate plans to ensure the customer gains full value from the product suite, the partnership, Hootsuite and social media as a channel. This is a remote-first role for applicants located in Brazil. In this role, you will report to the Manager, Sales & Customer Expansion, LATAM.
- POR FAVOR, ENVIE SEU CURRÍCULO E CANDIDATURA EM INGLÊS.**
- Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses); guide customers to success on their social journey with Hootsuite's Enterprise and partner products.
- Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction.
- Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices.
- Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual
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