Billing Support Associate Ruby Labs
1 semana atrás
**About the role**:
As a **Billing Support Associate** at our company, you will be integral to our efforts in managing and mitigating fraud-related risks. You will focus on responding to early fraud alerts, handling disputes, managing chargeback cases, and ensuring compliance with company policies. Your work will be essential in preventing financial losses and maintaining the integrity of our billing operations.
**Key Responsibilities**:
- Respond promptly to early fraud alerts, taking necessary actions to mitigate risks.
- Utilize fraud detection tools to investigate suspicious activities and prevent losses.
- Investigate and resolve disputes related to transactions, ensuring timely and accurate outcomes.
- Manage chargeback cases from initiation to resolution, analyzing claims and gathering supporting evidence.
- Submit rebuttals and maintain detailed records of all chargeback cases and their outcomes.
- Work proactively to minimize chargebacks and recover funds where possible.
- Handle Retrieval Requests (RDRs) by obtaining and providing necessary transaction documentation.
- Ensure compliance with relevant policies and procedures in managing RDRs.
- Maintain accurate records and follow up on outstanding requests.
- Ensure all necessary documentation is complete and accurate to facilitate refunds.
**Qualifications**:
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Experience in billing operations, fraud prevention, or financial services preferred.
- Knowledge of chargeback management processes and dispute resolution.
- Familiarity with fraud detection tools and payment service providers.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and proactive approach to identifying and resolving issues.
**Nice to have**:
- Experience working with multiple payment gateways and processors.
- Experience in customer service or fraud detection.
**Location**:
**Benefits**:
Discover the perks of being part of our vibrant team We offer:
- ** Remote Work Environment**: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- **Unlimited PTO**: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- **Paid National Holidays**: Celebrate and relax on national holidays with paid time off to unwind and recharge.
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth
**Interview Process**:
- Recruiter Screening (40 minutes)
- Final Interview (60 minutes)
**Life at Ruby Labs**:
At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.
We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.
Li-Remote
-
Billing Support Associate Ruby Labs
1 semana atrás
Rio Grande do Sul, Brasil Ruby Labs Tempo inteiro**About us**: **About the role**: As a **Billing Support Associate** at our company, you will be integral to our efforts in managing and mitigating fraud-related risks. You will focus on responding to early fraud alerts, handling disputes, managing chargeback cases, and ensuring compliance with company policies. Your work will be essential in preventing...
-
Community Recruiter Ruby Labs
1 semana atrás
Rio Grande do Sul, Brasil Ruby Labs Tempo inteiro**About us**:**About the role**:**Key Responsibilities**:- ** Collaborate with Hiring Managers**: Build strong relationships with hiring managers across departments, understanding their recruitment needs and customizing strategies to meet those needs effectively.**Qualifications**:- ** Experience**: 2-3 years in talent acquisition, ideally within a...
-
Payment Operations Manager Ruby Labs
3 semanas atrás
Rio Grande do Sul, Brasil Ruby Labs Tempo inteiro**About us**:**About the role**:We're looking for a payment operations wizard who can help us scale our rapidly growing business while keeping risk under control. You'll be the bridge between our risk management and commercial teams, crafting strategies that balance growth with security. If you get excited about optimizing payment flows, crushing fraud...
-
Lead Next.js Developer Ruby Labs
1 semana atrás
Rio Grande do Sul, Brasil Ruby Labs Tempo inteiro**About us**:**About the role**:We are seeking a Lead Engineer to scale our established B2C self-discovery and personal development platform. This role combines technical leadership with hands-on development, including managing our existing team of 4+ engineers while actively participating in coding and architectural decisions to take our platform to the...
-
Ad Creative Director Ruby Labs
3 semanas atrás
Rio Grande do Sul, Brasil Ruby Labs Tempo inteiro**About us**:**About the Role**:We're seeking a data-driven and experienced leader to oversee our performance-focused creative advertising pipeline across various products. This role will spearhead strategy, manage creative producers, and drive the continuous production of high-converting ad materials for our subscription-based...
-
Rio Grande do Sul, Brasil Ruby Labs Tempo inteiro**About us**: **About the job**: We are seeking a skilled and passionate Senior Online Reputation Strategist to join our team. In this role, you will oversee and enhance the online reputation of multiple companies within our group. With at least 3 years of proven experience in ORM and a track record of successful case management, you’ll play a key part in...
-
2d Graphic and Motion Designer Ruby Labs
1 semana atrás
Rio Grande do Sul, Brasil Ruby Labs Tempo inteiro**About us**:**About the role**:We are looking for a designer skilled in both 2D static graphics (banner ads) and motion graphics (classic video editing and graphical animation) to join our performance marketing team. This role is essential to our marketing (UA) team and requires collaboration on a variety of creative projects, contributing to advertising...
-
Mid-level Frontend Designer Ruby Labs
2 semanas atrás
Rio Grande do Sul, Brasil Ruby Labs Tempo inteiro**About us**:**About the role**:We are creating a new D2C product in the LegalTech/InfoTech category and we are looking for a skilled Mid-Level Frontend Designer to join our team. In this role, you will be instrumental in designing and developing engaging web interfaces that meet high standards of usability and visual appeal. You will work with HTML, CSS,...
-
Rio Grande do Sul, Brasil Ruby Labs Tempo inteiro**About us**: **About the job**: We are seeking a skilled and passionate Digital Reputation and Crisis Manager to join our team. In this role, you will oversee and enhance the online reputation of multiple companies within our group. With at least 3 years of proven experience in ORM and a track record of successful case management, you’ll play a key part...
-
Performance Marketing Lead Ruby Labs
1 dia atrás
Rio Grande do Sul, Brasil Ruby Labs Tempo inteiro**About us**: Power Peptides is a cutting-edge e-commerce platform specializing in the sale of high-grade Research-Purpose-Only (RPO) peptides and nootropics. Our company is dedicated to supplying researchers and enthusiasts with the finest quality products in the market, underpinned by robust testing protocols to ensure unparalleled purity. **About the...
