Client Technology Representative I

2 semanas atrás

São Paulo, Brasil CWT Tempo inteiro
Client Technology Representative I
- )
**CWT** is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.
Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.
**Position overview**
**Position Description**
- Manages client inquiries and accurately documents incidents via online case management tool
- Performs troubleshooting to diagnose root cause and resolve issues quickly and effectively
- Performs testing to ensure that the solution is successful
- Responds to client inquiries within SLA targets
- Escalates more complex issues to the 2nd level support
LI-REMOTE
**Qualifications**:
**Position Requirements**
**Experience & education**:
- **Experience**
o High School diploma or equivalent
o Entry level, no experience required
- **Languages**
o Fluent in location required language(s)
o Fluent in Spanish
- **Knowledge, skills, and abilities (KSAs)**
- Ability to ask open-ended questions and active listening
- Ability to perform basic troubleshooting
- Strong customer service skills
- Critical thinking skills
- Ability to work in a global, multicultural environment
- Clear communication skills, both written and verbal
**CWT** is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Primary Location
:
Sao Paulo
Work Arrangement
:
Hybrid
Employment type
:
Standard
Job Family
:
Client Technical Support
Scope
:
Country
Travel
:
No
Shift
:
Variable
Organization
:
TX_Client Technology Services
Job Posting
:
Jun 27, 2025

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