Solution Support Associate

3 semanas atrás

Porto Alegre, Brasil SAP Tempo inteiro
**We help the world run better**
**PURPOSE AND OBJECTIVES**
Are you passionate about helping our customers execute faster and smarter business results? Do you enjoy being a part of an innovative, fast paced and fun team environment? Do you have excellent communication skills with a business/IT qualification? Then join SuccessFactors Product Support team. We invest in our people as we know you can unleash growth and create significant new value for our customers.
**EXPECTATIONS AND TASKS**
- Analyze the incident, research solutions and provide solid answers easily understood by customers
- Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
- Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
- Document solutions to known issues and consulting questions
- Develop technical solutions to be posted to both internal and external knowledge base
- Liaising with Engineering, Product Management & Operations organizations to resolve bugs and missing product functionality for future releases
- Document issues in a CRM system and defects in our engineering tracking system
At SAP we are known for offering employees the tools and support to develop in their career. Each employee will have a development plan that involves a mixture on-the-job learning and knowledge-based training that will enable to be success in this role.
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a business related field
- Fluency in English to a business standard
- Familiarity with general IT concepts
- Solid understanding of Cloud technologies
- Familiarity with general business terms and processes
- Strong team player and comfortable working on own initiative
- Strong time management and multi-tasking capabilities
Preferred (but not explicitly required):
- Familiarity with HTTP/HTTPS protocols as well as XML, RDBMS database concepts, operating system and networking concepts
- Awareness of security protocols
- Knowledge of File Transfer protocols
- Experience with HRIS systems
- Previous experience with Knowledge Management strategie
- Knowledge of any one object-oriented programming language (Java, C++, ABAP/4 etc).
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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