Associate Solution Support

Há 5 dias

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

**Expectations and Tasks**

Among other responsibilities, you should expect to do many of the following:

- Investigate and resolve critical system issues for our customers
- Analyze complex, real world, unique problems; often working in production environments
- Continuously expand your knowledge for your assigned product(s)
- Create and share Knowledge Base Articles used by customers and your colleagues.
- Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better.
- Meet, work and talk with colleagues and customers from all around the world
- Master SAP software that is being used by industries, governments and multinational companies around the globe.

We’re looking for someone who thinks analytically and likes to stay curious. Are you passionate about helping customers? Do you enjoy being a part of an innovative, fast-paced and fun team environment? Do you have excellent communication skills?

**Education**

University degree in Computer Science, Information Technology, or related areas, preferred, but not required.

**Skills and Competencies**

**Required**:

- Excellent English communication skills (written and oral)
- Excellent diagnostic and technical analysis skills
- Ability to assess, plan and troubleshoot while collecting information about the customer’s issue
- Ability to manage multiple issues and keep customers updated on progress
- Knowledge of at least one of the following:

- Databases (SAP HANA, ASE, IQ, SQL Anywhere, Oracle, DB2, SQL Server, MySQL, etc.)
- Operating systems (Windows Server, Linux, AIX, etc.)
- Object-oriented programming (Java, C++, ABAP, etc.) and programming logic
- SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, etc.)

**Preferred**:

- Knowledge of business and financial processes

**Work Experience**
- Experience working with customers is a plus
- Previous internship experience would be an asset

**What you can expect from us**:

- Support to help you excel
- An industry-leading salary and a top-notch office environment

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 367171 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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