Strategic Gaming Risk Manager
3 semanas atrás
This position plays a pivotal role in driving responsible gaming practices, minimizing gambling-related harm while ensuring compliance with regulatory requirements.
About the Role:The manager will conduct thorough behavioral risk assessments, engage with at-risk customers, and collaborate with internal teams to maintain high standards of responsible gaming.
Key Responsibilities:- Perform in-depth behavioral analysis to identify signs of problem gambling.
- Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer guidance.
- Manage and escalate responsible gaming concerns from internal teams.
- Work closely with AML and Account Management teams to ensure proper customer due diligence.
- Operate within a shift-based schedule to provide 24/7 coverage.
- Assist with responsible gambling-related translations when required.
- A minimum of 6 months in a compliance, risk management, or responsible gaming role.
- Prior experience in the iGaming sector, particularly in LATAM markets (Brazil, Colombia, Peru, etc.)
- Previous experience handling sensitive customer interactions via phone, email, and chat.
- Familiarity with working in a fast-paced environment with confidential data.
- Strong analytical and pattern-recognition skills for identifying problematic behaviors.
This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.
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