Strategic Gaming Risk Manager

Há 5 horas

São Paulo SP, Brasil beBeeGambling Tempo inteiro
Job Title: Strategic Gaming Risk Manager

This position plays a pivotal role in driving responsible gaming practices, minimizing gambling-related harm while ensuring compliance with regulatory requirements.

About the Role:

The manager will conduct thorough behavioral risk assessments, engage with at-risk customers, and collaborate with internal teams to maintain high standards of responsible gaming.

Key Responsibilities:
  • Perform in-depth behavioral analysis to identify signs of problem gambling.
  • Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer guidance.
  • Manage and escalate responsible gaming concerns from internal teams.
  • Work closely with AML and Account Management teams to ensure proper customer due diligence.
  • Operate within a shift-based schedule to provide 24/7 coverage.
  • Assist with responsible gambling-related translations when required.
Requirements:
  • A minimum of 6 months in a compliance, risk management, or responsible gaming role.
  • Prior experience in the iGaming sector, particularly in LATAM markets (Brazil, Colombia, Peru, etc.)
  • Previous experience handling sensitive customer interactions via phone, email, and chat.
  • Familiarity with working in a fast-paced environment with confidential data.
  • Strong analytical and pattern-recognition skills for identifying problematic behaviors.

This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.

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