IT Operations Engineer Associate

3 semanas atrás

São Paulo, São Paulo, Brasil Brex Inc. Tempo inteiro
### IT Operations Engineer Associate#### São Paulo, São Paulo, BrazilIT Operations Engineer Associate**Why join us**Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.**Engineering at Brex**Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It's an environment where engineering is a craft, and builders become leaders.**What you'll do**You will be supporting the various IT needs of Brex employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems, improve existing processes, and drive IT projects across many teams.**Where you'll work**This role will be based in our São Paulo office. You must be willing to work in the office 5 days per week. Employees will be able to work remotely for up to 4 weeks per year.**Responsibilities*** Provide in office support 5 days a week* Mentor other team members* Improve existing IT processes* Troubleshoot and resolve software issues for Mac and PC* Triage and document steps to simplify escalations* Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira, Mac, PC, Zoom, and more* Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements* Troubleshoot network issues (DNS, VPN, and WiFi)**Requirements*** 5+ years of experience with IT Ops* Proven ability to lead projects* Strong Apple support experience* Desire to learn new technologies and skills* Ability to handle support tickets in line with SLAs**Bonus points*** Jamf MDM experience* Zoom Room configuration experience* Experience supporting large meeting AV needs* Supporting office builds from an IT perspective*Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a domain. Any outreach claiming to be from Brex via other sources should be ignored.*
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