Lead Salesforce Business Analyst

3 semanas atrás

Natal, Brasil EPAM Systems Tempo inteiro

Overview

Become a Lead Salesforce Business Analyst and work closely with clients and technical teams to analyze and optimize business processes through Salesforce solutions.

You will ensure that business objectives are consistently aligned with technology capabilities, contributing your leadership to drive successful project delivery. Apply today to advance your career in a dynamic team environment.

Responsibilities
  • Partner with stakeholders to collect, analyze, and document business requirements
  • Convert business needs into comprehensive functional and technical specifications, process flows, and diagrams
  • Assess existing business processes to uncover inefficiencies and suggest Salesforce-driven enhancements
  • Map and document comprehensive business processes and workflows within the Salesforce environment
  • Support the creation and execution of test plans to verify system functionality and performance
  • Maintain data integrity and ensure solutions meet business requirements
  • Act as a bridge between business and technical teams to facilitate clear communication and alignment
  • Lead workshops, demonstrations, and training sessions for stakeholders and users on Salesforce features
Qualifications
  • Proven experience in Salesforce consulting with over 5 years in business analysis
  • In-depth knowledge of Salesforce Sales Cloud, Service Cloud, and Community Cloud
  • Strong understanding of the Salesforce platform, including CPQ and configuration capabilities
  • Ability to analyze and document intricate business processes and workflows
  • Excellent communication skills for effective collaboration between technical teams and business units
  • Experience in creating and executing comprehensive test plans
  • Detail-focused with a commitment to data accuracy and solution compliance
  • Strong organizational and analytical problem-solving skills
  • English proficiency at B2+ level
We offer
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
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