Technical Support Analyst

Há 7 dias


Região Geográfica Intermediária de Sorocaba, Brasil buscojobs Brasil Tempo inteiro

A T-Systems, multinacional alemã pertencente ao Grupo Deutsche Telekom, busca Técnicos de Suporte com bom nível de idioma alemão, para atuar de forma 100% remota.

A T-Systems conta com colaboradores que estão em constante processo de aprendizado e desenvolvem um trabalho em equipe de forma a tratar todos com foco em desenvolver seu lado profissional e pessoal.

Nossa cultura é de constante aprendizado e estamos pautados em 5 pilares:

  • Pessoas que fazem acontecer
  • Trabalho em equipe
  • Inovação
  • Excelência operacional
  • Foco no cliente

Vem ser 'T'

Responsabilidades e atribuições:

  1. Contato direto com clientes alemães;
  2. Apoio na aceitação de tópicos bem como comunicação com o cliente para análise preliminar qualificada;
  3. Trabalho estruturado e triagem de tópicos para coleta de conhecimento.

Requisitos e qualificações:

  1. Alemão avançado (imprescindível) e inglês (desejável);
  2. Disponibilidade para atuar no fuso alemão (iniciando entre 03h00 e 06h00 no Brasil);
  3. Bons conhecimentos no pacote Office;
  4. Conhecimentos em TI.

Informações adicionais:

  • Plano de saúde;
  • Plano odontológico;
  • Vale Refeição ou Vale Alimentação;
  • Auxílio Creche;
  • PLR;
  • Incentivo ao Estudo;
  • Licenças de treinamentos pagas pela empresa;
  • Wellhub;
  • Programa de Apoio ao Empregado (CARE).
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