Online Chatting Specialist for Content Creators
4 semanas atrás
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This range is provided by Orca Communications. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$2.00/hr - $10.00/hr
Overview
We are seeking an elite Online Chatting Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services. This is a remote position offering a competitive fixed rate plus commission.
Key Responsibilities
- Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
- Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
- Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
- Maintain detailed records of conversations and transactions in CRM systems.
- Collaborate with team members to optimize chat strategies and share best practices.
- Uphold the highest standards of professionalism and confidentiality at all times.
- Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
- Exceptional written communication skills and the ability to multitask across multiple chat sessions.
- High emotional intelligence and a genuine passion for customer engagement and satisfaction.
- Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
- Track record of meeting or exceeding sales targets in a fast-paced environment.
- Familiarity with CRM tools and online chat software.
- Ability to work independently and as part of a remote team.
- Fixed base rate plus commission on upsells and conversions.
- Opportunities for advancement and performance-based bonuses.
- Work remotely with flexible scheduling options.
- Represent high-profile content creators and help grow their online communities.
- Be part of a dynamic, supportive team that values innovation and results.
- Access to ongoing training and professional development.
If you are a motivated customer support or sales professional with a passion for online engagement and upselling, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience. Seniority level
- Seniority level Associate
- Employment type Full-time
- Job function Marketing, Public Relations, and Writing/Editing
- Industries Marketing Services
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