Fincrime Operations Team Lead
2 semanas atrás
Wise is a global technology company building the best way to move and manage the world’s money. As part of our team you will help create an entirely new network for the world’s money. Job Description We are looking for a Team Lead to join our growing financial crime fighting team based in Sao Paulo. The RFI team helps to receive, send and manage requests for further information (RFI) between Wise and external partner banks. As an RFI Team Lead you are a people’s lead with a mindset that enables you to build robust and compliant processes. You make sure the team meets service level agreements while you take data‑based decisions to improve and scale the team’s performance and quality. You’ll Be Primarily Responsible For Hiring, leading and developing the RFI team agents and specialists, including scheduling and organizing team activities. Developing effective operational processes, task allocation, training and performance management to deliver a great customer experience. Ensuring that complete, accurate and timely reviews are conducted. Creating, documenting and continuously improving operational processes, aiming for scalable, coherent solutions. What You’ll Get To Do Collaborate with associated compliance teams to improve processes and policies. Act as the first level escalation point for the team and internal/external partners. Communicate with customers to handle escalated or complicated cases with strong customer empathy and clear communication of decisions and policies. Assess and mitigate operational risks, guaranteeing sufficient controls over accesses and processes. Develop RFI Specialists and leadership skills within the RFI team, helping to identify growth opportunities. Lead initiatives with partners and other Wise teams to manage operational impact of changes. Identify opportunities to improve the customer experience and increase operational efficiencies. Qualifications Excellent written and verbal communication skills in English are mandatory; other languages are a plus. Excellent documentation skills along with communication and presentation skills. Great organisational skills, prioritising and tackling multiple tasks while maintaining a precise and well‑structured way of working. Deep understanding and ability to analyse and move the team’s metrics. Exceptional critical thinking and problem‑solving skills; readiness to take ownership of complex problems and propose possible solutions. Capable of identifying gaps in policies and processes and providing detailed feedback through established communication channels. Operate and lead according to the company values. Bonus: previous work experience in compliance, anti‑financial crime or a related field, ideally in a fast‑paced environment and proven track record of leading people. Additional Information Salary: 15 400 BRL monthly. Hybrid position located in São Paulo, Brazil (minimum 3 days at office). Must be able to commute to the office or open to relocation. Eligible to work in Brazil; we cannot sponsor Visas for this role. Submit Resume + Cover Letter in English. We want to give everyone a fair review. Click here to see the benefits we offer Hiring Process Application (resume + cover letter) Test Assignment 60‑min First Interview 60‑min Final Interview We believe teams are strongest when they are diverse, equitable and inclusive. If you want to find out more about what it’s like to work at Wise visit Wise.Jobs. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing #J-18808-Ljbffr
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Fincrime Operations Team Lead
Há 3 dias
São Paulo, São Paulo, Brasil Wise Tempo inteiroCompany DescriptionWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...
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Fincrime Operations Investigator
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São Paulo, São Paulo, Brasil Wise Tempo inteiroCompany DescriptionWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...
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Fincrime Operations Investigator
4 semanas atrás
São Paulo, Brasil Wise Tempo inteiroThis job is with Wise, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending...
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Fincrime Operations Team Lead
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Rua Girassol, , st Floor, Vila Madalena, São Paulo, Brazil Wise Tempo inteiroCompany Description Wise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...
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Fincrime Operations Team Lead
4 semanas atrás
São Paulo, Brasil Wise Tempo inteiroThis job is with Wise, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending...
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Fincrime Operations Team Lead
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São Paulo, Brasil Wise Tempo inteiroCompany Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part...
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São Paulo, São Paulo, Brasil Wise Tempo inteiroSalary: 8,000 BRL/monthLocation: São Paulo, BrazilDepartment: FincrimeAbout Wise:Wise is a global technology company on a mission to make money move across borders with minimal fees, maximum ease, and full speed. Join a team building the future of global money management — for everyone, everywhere. Learn more at Wise.Jobs.Internal Path — Referral...
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