Onboarding Specialist, Migration

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come do the best work of your life at Boulevard.

At Boulevard, our Customer Experience team is dedicated to launching, supporting, and strengthening relationships with our clients. As an Onboarding Specialist , Data Migrations , you will play a pivotal role in helping customers transition from legacy systems to the Boulevard platform with minimal disruption and maximum confidence.

You'll be the technical partner behind the scenes—transforming, cleaning, and validating data to ensure accuracy, security, and a seamless migration experience. From pre-sale planning through post-launch cleanup, you'll own end-to-end data migration workflows while collaborating cross-functionally to ensure every customer launch is a success.

What you'll do here:

• Meet with prospective clients pre-close to understand their data needs and align migration expectations.
• Partner with Sales to scope technical requirements and validate feasibility.
• Participate in customer and prospect calls as a subject matter expert on data migrations.

• Own and manage full-service and free import migrations from initial planning through final execution.
• Perform imports using tools such as Flatfile and Google Sheets with high accuracy and consistency.
• Execute structured QA and validation checks on all data prior to launch.
• Handle migration-related CFDs/CSRs and execute bulk updates (e.g., pricing changes, contact edits).
• Clean up migrations on launch day in partnership with Onboarding Specialists, focusing on data integrity.

• Coordinate full-service migrations with teams like Odetta and Customer Operations (COPS).
• Work closely with Engineering to manage escalations, track bugs, and improve tooling.
• Partner with COPS and Engineering on Flatfile improvements and onboarding tools.
• Support Onboarding Specialists in resolving real-time data issues during customer launches.

• Track migration timelines, coordinate launch calendars, and communicate progress and blockers clearly.
• Answer internal team questions in shared Slack channels (#onboarding-questions, etc.).
• Assist in data review for proof-of-concept migrations for strategic accounts.
• Create and maintain internal documentation and one-sheets related to migrations and tooling.

What you'll need to thrive:

• 2+ years of hands-on experience managing data migrations or working with platform dashboards.
• 1+ year of direct experience with Boulevard dashboard and data migrations (preferred).
• Advanced skills in Google Sheets or Excel -comfortable with formulas, lookups, pivot tables, and structured data manipulation.
• Strong troubleshooting and technical problem-solving abilities under pressure.
• Excellent project and time management—able to juggle multiple migrations simultaneously while meeting deadlines.
• Highly detail-oriented with a strong commitment to data accuracy and security.
• Clear, confident communicator with the ability to collaborate across departments and work independently.

Bonus Points

• Familiarity with Flatfile or similar structured import tools.
• Experience with SaaS onboarding, technical support, or customer implementation.
• Knowledge of data privacy best practices, especially around marketing consent and HIPAA customer data handling.

How we'll take care of you:

Your starting budgeted cash compensation for this role is between $64,000 - $92,000, depending on your current skills, experience, training, and overall market demands. This total compensation range is subject to change, and there is always room for growth and advancement.

In addition to the wonderful people you'll get to work with and challenging projects that'll push you - Boulevard is here to make sure you're always at the top of your game emotionally, mentally, and physically.

• We've got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
• Take a break whenever you need with our flexible vacation day policy.
• Fully remote so you can choose where you want to work. You'll receive a work from home stipend every month.
• Family planning resources and specialized support programs.
• Equity: get ahead on the ground floor and grow with Boulevard.
• Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

We recommend following our official LinkedIn page to stay up to date on all things Boulevard life

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.