Desktop Support Analyst

2 semanas atrás

São Paulo, São Paulo, Brasil Cognizant Tempo inteiro
**Job Summary**
**Responsibilities**
- Provide technical support for desktop systems ensuring smooth operation and mínimal downtime.
- Troubleshoot and resolve hardware and software issues in a timely manner.
- Oversee the installation configuration and maintenance of desktop systems.
- Collaborate with team members to identify and implement improvements to desktop support processes.
- Ensure compliance with company policies and industry standards in all technical support activities.
- Maintain accurate records of support requests and resolutions using the companys ticketing system.
- Assist in the development and implementation of desktop support documentation and training materials.
- Monitor system performance and take proactive measures to prevent issues.
- Coordinate with other IT teams to resolve complex technical problems.
- Provide remote support to users as needed ensuring effective communication and resolution of issues.
- Participate in regular team meetings to discuss ongoing projects and support activities.
- Stay updated on the latest industry trends and technologies related to desktop support.
- Contribute to the companys overall mission by ensuring reliable and efficient desktop systems.
**Qualifications**
- Possess a strong technical background in desktop support with 2 to 4 years of experience.
- Demonstrate proficiency in troubleshooting hardware and software issues.
- Exhibit excellent communication skills for effective remote support.
- Show ability to work independently and as part of a team.
- Have experience with installation configuration and maintenance of desktop systems.
- Display knowledge of industry standards and best practices in desktop support.
- Be familiar with using ticketing systems for tracking support requests.
- Show commitment to continuous learning and staying updated on industry trends.
- Possess strong organizational skills for maintaining accurate records and documentation.
- Demonstrate ability to develop and implement support documentation and training materials.
- Exhibit proactive problem-solving skills to prevent system issues.
- Have experience coordinating with other IT teams to resolve complex problems.
- Show dedication to contributing to the companys mission through reliable desktop support.
**Certifications Required**
- CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate

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