IT Enterprise Desktop Support Specialist

Há 4 dias


São Paulo, São Paulo, Brasil beBeeDesktop Tempo inteiro R$61.538 - R$92.858

Job Overview

This role is responsible for delivering advanced technical support to end-users, focusing on complex desktop issues that require sophisticated troubleshooting and resolution skills. The successful candidate will possess a strong background in IT desktop operations, with experience supporting enterprise environments.

The ideal candidate will have excellent technical skills, including the ability to troubleshoot and resolve issues efficiently, as well as strong customer relations and communication skills. Experience working in Active Directory environments, SCCM, and desktop virtualization (Xen) is highly desired. Additionally, the candidate should be able to work in a team-oriented, global, collaborative environment and be passionate about driving business success.

Main Responsibilities:

  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment
  • Work with the helpdesk on assigned problem/IMAC tickets
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal

Requirements:

  • Minimum 3 years of IT desktop support experience within an enterprise environment
  • Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS) certification for Windows 10 highly desired
  • Experience with ServiceNow highly desired
  • Associate Degree in information technology or related field preferred


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