IT Support Professional

Há 22 horas

São Paulo, São Paulo, Brasil beBeeSpecialist Tempo inteiro US$70.000 - US$90.000
">IT Support Specialist

As an IT Support Specialist, you will be responsible for providing technical assistance and support to clients in a timely and professional manner.

">Key Responsibilities:
  • Perform laptop and desktop diagnosis and repair tasks
  • Provide remote desktop support for end users working remotely
  • Troubleshoot end user access, IT hardware, and software related issues
  • Aid in the set-up and troubleshooting of Mac, Windows, Android, and iOS devices
  • Assist Infrastructure and Operations Teams as needed on upgrades, refreshes, and build outs
  • Provide end user training and education on IT hardware and software related items
  • Re-image IT devices as needed while maintaining user's data when possible
  • Perform weekly counts on IT device inventory and report inventory levels to management
  • Update hardware inventory when assigning devices to end users
  • Assign and deploy IT devices to new employees as well as handle and process equipment returned by employees leaving the company
  • Provide network and IT resource assistance to employees visiting from other corporate locations
  • Install, maintain, and troubleshoot corporate printers and IT hardware (e.g., monitors, keyboards, desktops, etc.)
  • Monitor ticket queue for new tickets, work tickets assigned to them, escalate tickets as needed, enter updates and resolution steps on tickets
  • Provide excellent customer service to end users by providing updates on open service tickets and proven work arounds
  • Collaborate with other support technicians on complex problems and large projects
  • Share knowledge with team members on resolving IT service issues and common end user problems
">

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