Client Services Administrator

Client Services Administrator, LACSP (Latin America, Caribbean, and Spain)
**Location**: Brazil Remote
Gaming Laboratories International (GLI) is seeking a bilingual Client Services Administrator to provide sales support to our global Client Services team.
Who We Are
Wherever there is legalized gambling, jurisdictions have a set of regulations by which manufacturers and operators must adhere to. Any game or system which is released to the public must be able to show that it conforms to the required regulations. To do this, the game or system must be tested. This is where we come in. Since 1989, Gaming Laboratories International (GLI) has been the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to jurisdictions worldwide.
Why You Should Work Here
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world.
What You Will Accomplish Here
Our customers are manufacturers, regulators, and operators within the Gambling industry. We are seeking a professional like you to support our clients' needs by providing administrative sales support for the LACSP Client Services team. This is a customer service/sales-focused position and a fit for someone who thrives on driving sales and helping others solve problems.
- Participates in team meetings with other departments to track project statuses, hours used and remaining, and communicates any potential issues in project management to the LACSP team.
- Communicates between internal members and external customers, ensuring that all parties have the necessary information and resources to execute their assigned projects.
- Works closely with the team to organize and schedule meetings, as requested.
- Tracks client billing and supports invoice collection procedures, when required.
- Assists with drafting sales proposals for the LACSP team in a clear, complete, and accurate manner.
- Generates reports and statistics related to the flow of the business.
- Assists in the translation of documents from English to Portuguese and from Portuguese to English.
- Performs other related duties, as assigned.
How You Will Be Successful
- You will be driven and open to sales feedback.
- You will be diligent, communicative, and collaborative.
- You will know who your audience is and what your deliverables are.
- You will exercise good judgment that is in the best interest of the Company.
- You will be open-minded to new processes and adaptable to change.
- You will model behaviors consistent with the Company's values.
**Education, Experience, and Skills**:
- A minimum of one (1) year of previous experience in a related administrative support position is required.
- Previous experience supporting a sales or business development team is preferred.
- A bachelor's degree in Marketing, Business, Sales, or a related field is preferred, but not mandatory.
- Must be bilingual in Brazilian Portuguese, including the ability to translate written correspondence from English to Portuguese and Portuguese to English in a clear, eloquent, and professional manner.
- Fluency in Spanish as a third language is preferred but not mandatory.
- Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
- Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel is required.
- Must have demonstrated professionalism, including while working under pressure.
- Must have the ability to handle multiple projects under tight deadlines, while maintaining a realistic balance among priorities.
- Must demonstrate a high degree of attention to quality, details, and correctness.
- Must have the ability to work both independently and as part of a team.
- Must be available to work flexible hours, including occasionally in the early morning, as needed.
**Location**: Remote (must be in Brazil)
**Salary**: BRL 30,000 - BRL 40,000
**Travel**: Must be willing to travel up to 5%.
This job description should not be interpreted as all-inclusive; it is intended to identify the major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.
GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

---