
Retail Program Manager, Mvr Hubs
3 semanas atrás
Monitor and manage critical KPIs for Hubs (selection growth, buyability rates, FTAC conversion, vendor attrition) and identify improvement opportunities through data analysis;
Act as the main POC between Hubs and central teams for innovation initiatives, helping to shape solutions that can be effectively implemented in Hubs' massive operation;
Lead the implementation of scalable solutions using automation and AI, coordinating with multiple stakeholders to ensure successful adoption;
Create and maintain efficient monitoring systems and dashboards to track operational health and identify trends;
Develop and implement strategies to reduce vendor attrition and improve overall vendor experience;
Coordinate task forces with commercial teams to address critical operational challenges;
Map and structure operational demands from commercial teams into scalable solutions, working with central teams (FinOps, Retail Experts, etc.);
Report results and evolution to leadership, providing data-driven insights for decision making.
BASIC QUALIFICATIONS
- Program or project management experience
- Bachelor's degree in management, business administration, economics, engineering, marketing
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Speak, write, and read fluently in English
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Job details
- BRA, SP, Sao Paulo
- Project/Program/Product Management-Non-Tech
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