Business Process Analyst for Finance Applications

**Career Area**:Finance**:
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**IT IS YOUR TIME**
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Important**:
**Don't forget to include a resumé in English in your profile in Workday**
**JOB PURPOSE**:
**JOB DUTIES**:
- Provide user support and deep expertise of the financial data to address user support issues that may arise in the AIMS Finance data platform.
- Knowledge on various ETL tools, AWS environment & middleware integration
- Troubleshoot and resolve any user reported problems.
- Ensure to meet User support team SLA and Performance KPI's.
- Work with Users on their AIMS Data security related issues
- Provide ongoing support to promptly address business critical incidents and manage ServiceNow tickets for support of these systems.
- Provide and maintain accurate user documentation and training to end users on demand
- Monitor data platform processes and check for grief; notify users of system announcements, issues or concerns.
- Coordinate, participate and occasionally lead small cross-functional teams, with participation from finance (GFSD & BU accountants) and non-finance professionals to ensure customer needs are being met with the data needs
- Have a comprehensive understanding of Caterpillar's business and accounting practices, systems and procedures.
- Support deployments and participate in testing, training, and hyper-care.
- Training end-users on Finance data platform data usage, Power BI connections and other tool as required.
**Required Qualifications**:
- Position requires a three / four-year degree from an accredited college or university in accounting and technology related field
- 2+ years of accounting experience and 2+ years of job related experience
- Working experience with programming languages: SQL, Python, AWS, JSON
- Previous user facing Product Support, or data platform technical / user support experience.
- English Advanced
- Proven record of strong initiative, leadership, accountability, and effective communication skills
- Ability to work under pressure and within time constraints to deadlines
- Expertise with relational databases support, querying and database reporting
- Experience and expertise in the following software and components:
- Snowflake, O365, Power BI, Tableau
**Some **of **the **offered **benefits**:
- Medical plan
- Dental plan
- Medicines reimbursement
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Meal assistance
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
**Period to apply: 26/01 - 03/02**
**#LI**
Caterpillar is an Equal Opportunity Employer (EEO).
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