Desktop Support Technician

4 semanas atrás

Sao Paulo, Brasil New Era Technology Tempo inteiro

**Responsibilities**:- **End User Support Experience**:- Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Good Customer management skill,- Good in oral and written communicationAble to interact and work with customer at different levels.Self- Driven and result oriented.Really passionate about the workAbility to work with deadlines and complete tasks on time.- **Hardware Troubleshooting and Repair**- Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories.- Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.- Ability to lift / move computer equipment weighing up to 50Lbs.- Conference room A/V equipment assistance& troubleshooting- Basic VOIP phone configuration & troubleshooting- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability**Operating System & Software**- Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)- Experience with Anti-spyware and Anti-virus software.- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles- Basic understanding, mail configuration and troubleshooting of Mobile Device Management system (Air watch / Xen mobile / Mobile iron etc),- Basic understanding on Data backups,- Basic understanding and troubleshooting for VDI, SCCM / Lan Desk / Altris,- Basic configuration & troubleshooting of Apple machines /mobile devices- Contribution towards creating KB article.- Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines**Tools & Process**- Knowledge and experience on Service requests and incident management process,- Preferably with an associate degree in Electronics and CompTIA A+ Certification.- Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),**Job Type**: ContractPay: R$6,000.00 per monthApplication Question(s):**Experience**:- Desktop Administration (required)- Mac Administration (required)- ServiceNow Ticketing System (required)- Active Directory (required)- ITIL (required)Work Location: In person

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