Desktop Support Technician

Há 5 dias

Sao Paulo, Brasil New Era Technology Tempo inteiro

**Responsibilities**:

- **End User Support Experience**:

- Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Good Customer management skill,
- Good in oral and written communicationAble to interact and work with customer at different levels.Self
- Driven and result oriented.Really passionate about the workAbility to work with deadlines and complete tasks on time.
- **Hardware Troubleshooting and Repair**
- Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories.
- Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
- Ability to lift / move computer equipment weighing up to 50Lbs.
- Conference room A/V equipment assistance& troubleshooting
- Basic VOIP phone configuration & troubleshooting
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability

**Operating System & Software**
- Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)
- Experience with Anti-spyware and Anti-virus software.
- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
- Basic understanding, mail configuration and troubleshooting of Mobile Device Management system (Air watch / Xen mobile / Mobile iron etc),
- Basic understanding on Data backups,
- Basic understanding and troubleshooting for VDI, SCCM / Lan Desk / Altris,
- Basic configuration & troubleshooting of Apple machines /mobile devices
- Contribution towards creating KB article.
- Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines

**Tools & Process**
- Knowledge and experience on Service requests and incident management process,
- Preferably with an associate degree in Electronics and CompTIA A+ Certification.
- Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),

**Job Type**: Contract

Pay: R$6,000.00 per month

Application Question(s):
**Experience**:

- Desktop Administration (required)
- Mac Administration (required)
- ServiceNow Ticketing System (required)
- Active Directory (required)
- ITIL (required)

Work Location: In person

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