Desktop Support Technician

Há 4 dias

Sao Paulo, Brasil New Era Technology Tempo inteiro

**Responsibilities**:

- **End User Support Experience**:

- Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Good Customer management skill,
- Good in oral and written communicationAble to interact and work with customer at different levels.Self
- Driven and result oriented.Really passionate about the workAbility to work with deadlines and complete tasks on time.
- **Hardware Troubleshooting and Repair**
- Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories.
- Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
- Ability to lift / move computer equipment weighing up to 50Lbs.
- Conference room A/V equipment assistance& troubleshooting
- Basic VOIP phone configuration & troubleshooting
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability

**Operating System & Software**
- Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)
- Experience with Anti-spyware and Anti-virus software.
- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
- Basic understanding, mail configuration and troubleshooting of Mobile Device Management system (Air watch / Xen mobile / Mobile iron etc),
- Basic understanding on Data backups,
- Basic understanding and troubleshooting for VDI, SCCM / Lan Desk / Altris,
- Basic configuration & troubleshooting of Apple machines /mobile devices
- Contribution towards creating KB article.
- Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines

**Tools & Process**
- Knowledge and experience on Service requests and incident management process,
- Preferably with an associate degree in Electronics and CompTIA A+ Certification.
- Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),

**Job Type**: Contract

Pay: R$6,000.00 per month

Application Question(s):
**Experience**:

- Desktop Administration (required)
- Mac Administration (required)
- ServiceNow Ticketing System (required)
- Active Directory (required)
- ITIL (required)

Work Location: In person

  • Desktop Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeDesktop Tempo inteiro R$18.000 - R$20.000

    IT Support TechnicianWe are seeking an IT Support Technician to join our team.About the Role:This is a freelance contract position that requires strong technical skills and experience in desktop support.Main Responsibilities:Manage desktop devices (hardware, software, and connectivity) incidents through to resolution.Provide IMAC and desk-side support...

  • Desktop Support Level 1

    1 semana atrás

    Sao Paulo, Brasil Brainotech IT Solutions Kft Tempo inteiro

    We are looking for an IT Support Technician. **Freelance contract** Skillset: Level 1 Desktop Support Support: Dispatch Project (Ticket Based) Start: ASAP Duration: 1 year + extension **Responsibilities**: - Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. - Manage IMAC and desk-side support services. - Manage...

  • Desktop Support Technician

    3 semanas atrás

    São Paulo, São Paulo, Brasil NTT DATA Tempo inteiro

    **Req ID**: 294802We are currently seeking a Desktop Support Technician - Field Tech to join our team in Sao Paulo, São Paulo (BR-SP), Brazil (BR).Atuar em todos os chamados onde o primeiro nível (Suporte Remoto) não conseguiu solucionar remotamente.Solucionar problemas operacionais de aplicações instaladas em desktops, notebooks, impressoras e...

  • Desktop Support Technician

    2 semanas atrás

    São Paulo, São Paulo, Brasil New Era Technologies Tempo inteiro

    Be more than just an employee.Join New Era's growing team and experience a corporate culture that promotes personal and professional development.We are looking for team members to contribute to and deliver our mission to "securely connect people, places, and information in a rapidly changing digital world."Work alongside_**_ _**_the finest team of highly...

  • Desktop Support Technician

    Há 4 dias

    São Paulo, SP, Brasil NTT DATA Tempo inteiro

    **Req ID**: 294802 We are currently seeking a Desktop Support Technician - Field Tech to join our team in Sao Paulo, São Paulo (BR-SP), Brazil (BR). Atuar em todos os chamados onde o primeiro nível (Suporte Remoto) não conseguiu solucionar remotamente. Solucionar problemas operacionais de aplicações instaladas em desktops, notebooks, impressoras e...

  • Desktop Support Technician

    46 minutos atrás

    Sao Paulo, Brasil New Era Technology Tempo inteiro

    _New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide._ - We are looking for team...

  • Support Technician

    2 semanas atrás

    São Paulo, São Paulo, Brasil Iron Systems Tempo inteiro

    Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems.For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support...

  • Desktop System Technician

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$7.200 - R$9.800

    Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team. This individual will provide day-to-day support for desktops, laptops, printers, VoIP phones, and conference room video.About the RoleThis is a critical position that requires exceptional technical skills and customer service expertise. The successful candidate...

  • Technical Specialist for Desktop Systems

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeDesktop Tempo inteiro R$72.000

    Job Title:A skilled and experienced Desktop Support Technician is required to provide end-user support with a minimum of three to four years of experience in IT infrastructure field support.

  • Desktop Support Technician

    1 dia atrás

    São Paulo, São Paulo, Brasil New Era Technology Tempo inteiro

    **Responsibilities**:- **End User Support Experience**:- Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Good Customer...