IT Desktop Operations Support

3 semanas atrás

Sao Paulo, Brasil Hitachi Vantara Corporation Tempo inteiro

**Meet The Team**Overall, this role is working on escalated help desk cases that the tier 1 support needs assistance with so more advanced cases. **_This role can work a hybrid schedule from the office (2 or 3 days from the office/2 or 3 days remotely)_**.**What You'll Be Doing**- Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.- Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.- Work with the company's helpdesk on assigned problem/IMAC tickets.- Answer to and perform IMAC requests as they are submitted through the service desk.- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.- Interface with third-party support and equipment vendors.**What You Bring To The Team**- Minimum 3 years of IT Desktop Support experience within an enterprise environment.- Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS) certification for Windows 10 highly desired.- Experience with ServiceNow highly desired.- Associate Degree in information technology or related field preferred.- Strong technical skills in supporting x86/x64 hardware platforms.- Ability to quickly trouble-shoot and resolve problems.- Experience working in an Active Directory environment including SCCM.- Experience with desktop virtualization (e.g., Xen) preferred but not required.- Concentrated focus on defect reduction and quality of services.- Excellent customer relations and customer support skills.- Experience working in a team-oriented, global, collaborative environment.**Our Company**Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.**Our Values**We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:Wa - Harmony, Trust, RespectMakoto - Sincerity, Fairness, Honesty, IntegrityKaitakusha-Seishin - Pioneering Spirit, ChallengeLI-JT1

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