IT Support Analyst

Há 5 dias

Sao Paulo, Brasil KORE Tempo inteiro

**Are you an energetic, enthusiastic, IT Support Professional?** If you are an experienced Support Analyst, then you may be the person our team needs. We are seeking an IT professional with experience providing end-user support to join our team as an IT Support Analyst.

The IT Support Analyst is responsible for providing end user support for hardware, software, and network assistance.

KORE is a recognized global leader in IoT solutions and management capabilities, and is consistently recognized as the highest-ranked non-carrier in the Gartner Magic Quadrant for Machine-to-Machine Services worldwide. KORE creates value for customers in the explosive IoT market, and is the largest independent IoT connectivity management provider today.
**ESSENTIAL FUNCTIONS**:

- Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, & triage trouble tickets
- Install and configure complex hardware/software and provide support for upgrades and enhancements
- Hardware image configuration management for desktop, and laptops
- Verify issue resolution with the customer and update the help desk ticketing system
- Communicate plans and progression of issue resolution in a timely manner
- Actively contribute to ongoing process improvement
- Configure, install, and support desktop hardware, and software
- Document fixes and contribute to the standardization of processes and procedure

**REQUIRED EDUCATION AND EXPERIENCE**:

- Associate degree, or equivalent relevant experience
- Experience supporting Dell desktops and laptops

**PREFERRED EDUCATION AND EXPERIENCE**:

- Bachelor’s or equivalent relevant experience (at least 3 years preferred)
- Experience and knowledge of Fortinet firewall technologies
- Knowledge of SharePoint

LI-FD1

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