Desktop Support Specialist

**Join Us as We Make Possibilities Happen**

If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.

As an **Desktop Support Specialist **in **São Paulo, Brazil **you will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry

**Job Summary**:
Provide day-to-day hands-on support and day-to-day remote technical support for desktops, laptops, printers, VoIP phones and conference room video. Limited onsite configuration and troubleshooting of desktop, laptop systems software and hardware. Help maintain passwords, data integrity and file system security for the desktop environment. Participate in desktop-related projects.

**Responsibilities**:

- Daily client interface. Provide limited onsite and in-person support to employees to troubleshoot desktop system issues.
- Follow company policy and procedure to continually improve the quality of customer service and technical serviced provided by the Desk-side personnel.
- Address and correct level three hardware, software, and connection issues.
- Support Desktop and Laptop users and solve complex problems with Microsoft and other deployed software.
- Collaborate with Senior Desktop support to ensure to widespread issues are reported.
- Delivers a high-quality customer focused service through maintaining availability of services to IT customers.
- Ensures that on a day to day basis the computing requirements for all ACI associates are met, hardware is delivered on schedule and working according to customer requirements.
- Develops a customer driven culture
- Provides accurate information through use of Service Tool.
- Perform other duties as assigned.
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
- Understands and complies with Risk Management program requirements including identification of risks, key controls, and control testing as applicable to their responsibilities

**Knowledge, Skills and Experience required for the job**:

- Bachelor's degree in a related technology field.
- 2 to 5 years related experience.
- Fluent in the English language
- Microsoft certified professional

**Preferred Knowledge, Skills and Experience needed for the job:
- An excellent customer service manner is required together with the ability to handle sensitive and challenging support situations with a calm and methodological approach
- Prior experience setting up, installing, cabling, and maintaining executive home offices including all networking equipment (Apple, Cisco, VoIP).
- Excellent verbal and written communication skills and the ability to be prompt and courteous
- Escalation and follow
- up with third-party vendors
- Able to present a "can-do" attitude to end users
- Focused on client satisfaction and providing solutions
- Strong problem-solving skills
- Very attentive and detail-oriented
- Ability to think critically and without supervision
- Work well under pressure in a fast-paced environment

**Work Environment**:

- Standard work environment
- Majority of time spent standing, walking and on PC (Phys. Req.)
- Weekend and off-hours support may be required periodically

**Benefits**:In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.
- ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally._