Onsite Desktop Support Engineer

Há 4 dias

Greater São Paulo Area, Brasil Natobotics Tempo inteiro R$60.000 - R$80.000 por ano

Responsibilities

  • Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
  • Windows Client Administration.
  • Basic experience in supporting networks devices and servers in business environment.
  • Provide technical support to clients on-site, resolving hardware, software, and network issues.
  • Install, configure, and maintain computer systems and related equipment.
  • Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
  • Train and educate clients on how to use new technologies and software.
  • Document technical issues and solutions for future reference.
  • Maintain a positive and professional attitude while interacting with clients.
  • Stay up to date with the latest technology trends and advancements.
  • Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
  • Identify, log and resolve technical problems with software applications or network systems.
  • Identify potential changes and system improvements to present to technical teams for consideration and implementation.
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Where required, administer, and resolve issues with associated end-user workstation network software products.
  • Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
  • Ensure that work is carried out within agreed service levels.
  • Explain and document technical issues in a clear way to technical teams, business stakeholders.
  • Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
  • Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
  • Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Perform related duties consistent with the scope and intent of the position.
  • Hands on Experience End to End Desktop/Laptop life cycle management.
  • Experience and desire to work in a Global delivery environment.
  • Communication and Analytical skills

Technical Experience
The Tech-bar/OSS support member should have strong
technical knowledge and hands–on experience
on below technologies:

  • Microsoft Client OS (Win 10, 11)
  • Active Directory & it's services, DHCP, DNS
  • Print and File share services
  • Hardware Break-fix
  • Patch Management

Qualifications

  • Bachelor's degree in computer science, Information Technology, or a related field (may not be required in all cases).
  • Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.
  • Strong understanding of computer hardware, software, and networking concepts.
  • Excellent communication and interpersonal skills to build rapport with clients.
  • Ability to work independently and solve problems effectively.
  • Excellent time management and organizational skills.
  • Valid driver's license and willingness to travel to client sites (preferred).
  • Experience with specific industry-related technologies.
  • Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
  • Bilingual or multilingual skills (country specific local language skills-preferred).

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