(fluent English) Product Support Consultant

1 semana atrás

São Luís, Brasil SupportYourApp Tempo inteiro

Overview

(fluent English) Product Support Consultant (Water Solutions)

What You Will Do
  • Provide exceptional customer support via calls, emails, and chats
  • Assist customers with product-related inquiries
  • Support customers throughout the purchase process
  • Stay up to date with product changes and updates
  • Troubleshoot technical issues over the phone
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
What You Need to Succeed
  • Excellent English (C1 for both written and spoken is a must)
  • 1+ year experience in customer support
  • Strong phone communication skills
  • Previous experience with a wide product range
  • Comfortable using technical terminology and guiding customers through troubleshooting steps
  • Pre-sales experience
  • Attention to details
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Benefits and Perks
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have 8 hubs around the world. We treat our team like our clients, surrounding them with care and a positive experience. We welcome people with diverse backgrounds and experiences. Send your CV in English, pointing out your outstanding skills. Visit our website:

Disclaimer: We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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