Datacenter Technician

3 semanas atrás

São Paulo, Brasil Insight Global Tempo inteiro

Long term contract-12 Months with extensions

Required Skills & Experience

  • Exceptional server hardware knowledge with deep understanding of all component & system type failures
  • Ability to assist in conducting failure analysis on field issues.
  • Ability to assist in tracking server fleet health to investigate emerging failure trends (Problem Management) and validate that VSEI is maintaining customer SLA.
  • Solid experience with IPMI utilization in diagnostics.

Job Description

  • Prepares, stages, sets up, and performs data center hardware startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks.
  • Performs diagnostics and troubleshooting following standard procedures, quickly identifies the root-cause(s) of the issue(s), and replaces faulty components with minimal customer and business disruption.
  • Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance.
  • Follows procedures to communicate, report, and escalate incidents to appropriate VSEI Management.
Seniority level
  • Associate
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • IT System Data Services
  • Data Infrastructure and Analytics
  • Information Services

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