Associate Incident Management Specialist

4 semanas atrás

Recife, Pernambuco, Brasil Liferay, Inc. Tempo inteiro
**About Liferay**
Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.
But we don't just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they're excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we're also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run
**About You and this Role**
If you joy our team you will learn everything about containers, and container orchestration with Kubernetes. One of your passions will become building DevOps tools that make it easier for people to build, deploy and scale apps on our Cloud platform.
**Key Responsibilities**
- Go through an immersion with our DevOps Engineers and Incident Management Analysts to learn how to handle the demands of the role
- Monitor Liferay's Cloud Systems and respond to requests within SLA
- Respond to monitoring events within the SLAs following documented procedures
- Respond to security threats within the SLAs following the trained and agreed workflows
- Manage release processes and pipelines
- Manage support tickets and patches for systems
- Execute documented changes on our Cloud infrastructure
**Required qualifications**
- Be available to work at night in a 12/36 hours shift
- Be able to communicate in English (Intermediate level). Your day to day work will be working along with teams outside Brazil
- Team player skills
- Curiosity
- Extremely willing to learn
**What We Offer**
- Salary package w/ competitive benefits according to qualifications and experience
- Opportunities to take responsibility, grow professionally, and Stay Nerdy
- A positive and collaborative work culture
- Check out what employees say about us on Glassdoor
- Working at a leading open-source company
**Equal Opportunities Employer - Statement

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