Oper. Excellence Specialist, External Fulfillment
3 semanas atrás
The Operational Excellence Specialist will be part of Marketplace operations and expansion in Brazil. The job requires someone who has a larger picture of customer and seller experience in mind and a high willingness to take ownership. You will be responsible for ensuring a world class Seller experience in one of Amazon’s fastest growing business and highest impact initiatives. You will work with internal areas such as Operations, Transportation, Sales and Seller Support, and a variety of internal and external partners to ensure the smooth growth of the business.
**Roles and Responsibilities**:
- Deliver results through extensive cross functional integration with multiple Amazon internal teams
- Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements
- Create, update and track processes to support the program’s growth
- Track the seller and business performance on a day to day basis
- Deep dive on issues and come up with solutions and processes to fix them
- Partner with key stakeholders like Operations, Transportation, Seller Support, and Legal to solve issues and ramp up program
- Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained
- Be organized, apt and prompt in notifying the situation and updating the same
Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age
**Basic Qualifications**:
- Advanced English and Fluent Portuguese
- Knowledge of Excel and the use of pivot tables, formulas and the development of charts and graphics
- Previous experience in following processes, analysis, metrics and problem solving
- Passion for customers (both sellers and buyers)
- Strong oral and written communication skills to create relationships
- Ability to think clearly and analyze quantitatively using multiple systems required and Excel
- Ability to effectively work with a variety of organizations, management levels, cultures, and personalities
- Ability to work under time pressure and meet performance goals
- Demonstrated skill and passion for problem solving and operational excellence
- Self-motivated with critical attention to detail, deadlines and reporting
**Preferred Qualifications**:
- Experience with process improvement (how, when, who)
- Knack to deal with sellers as stakeholders/customers with outstanding organizational and follow-up skills
Sao Paulo, SP, BRA
- Speak, write, and read fluently in English
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