Seller Coaching Manager, External Fulfillment

Há 3 dias

São Paulo, Brasil Amazon Tempo inteiro
DESCRIPTION
Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon LatAm Marketplace team
We're seeking a dynamic Seller Coaching Manager to lead our External Fulfillment team in driving seller success across Amazon's marketplace. In this role, you'll develop and execute strategic initiatives to enhance seller performance, drive adoption of new features, and scale our coaching program while leading a team of specialists.
As the Seller Coaching Manager, you'll partner with business teams to identify key priorities and design comprehensive coaching strategies. You'll leverage data-driven insights to optimize processes, improve seller performance, and drive business growth. This role requires strong leadership capabilities, analytical skills, and the ability to influence stakeholders across multiple organizations.
Key job responsibilities
Leadership & Strategy
- Lead a team of Seller Coaching specialists, driving performance excellence and career development
- Partner with Program teams to define and execute coaching strategies that enhance seller success
- Design and implement scalable coaching methodologies and quality standards
Program Management & Analytics
- Drive continuous process improvements through data analysis and performance metrics
- Identify opportunities and implement solutions to optimize seller operations
- Develop and standardize coaching frameworks for consistent program delivery
Stakeholder & Seller Success
- Manage relationships with cross-functional teams to drive program improvements
- Lead resolution of complex seller escalations while supporting team development
- Guide sellers through operational processes and new feature adoption while ensuring compliance
BASIC QUALIFICATIONS
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience delivering cross functional projects
PREFERRED QUALIFICATIONS
- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries

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