Ef Seller Coaching Specialist, Ef Seller Coaching Specialist
1 dia atrás
DESCRIPTION
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.
Join our External Fulfillment (EF) Seller coaching team as a Specialist focused on driving seller success and operational excellence. This role requires a strategic thinker who can balance customer experience with seller needs while demonstrating strong ownership. You'll play a crucial role in ensuring world-class seller experience in one of Amazon's fastest-growing and highest-impact initiatives.
Key job responsibilities
- Guide sellers to meet EF Program Rules and performance standards
- Support sellers to increase their selection to enable sales growth
- Proactively educate sellers on best practices, drive features adoption, and perform deep dives into operational pain points.
- Identify and address operational bottleneck, collaborate with Operational Excellence and Program team to address issues
BASIC QUALIFICATIONS
- 1+ years of customer service experience
- Strong business judgement
- Analytic
- Solution oriented and creative
- Excellent communication skills
PREFERRED QUALIFICATIONS
- He or she will be an inspiring team member and adapt quickly reacting to a changing environment.
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