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Seller Engagement Specialist, Esm Retention
2 semanas atrás
DESCRIPTION
We are seeking a knowledgeable and customer-oriented Amazon Seller Engagement Specialist to join our team. In this role, you will provide expert guidance and support to Amazon sellers, helping them optimize their businesses and achieve success.
Key job responsibilities
Conduct 30-minute support sessions with sellers through the Seller Hub, addressing both scheduled and proactive support scenarios.
Offer expert advice on various aspects of selling on Amazon, including Fulfillment by Amazon (FBA), product selection, pricing strategies, Brand Registry, and advertising options.
Efficiently utilize the scheduling system and prepare for each session by thoroughly reviewing seller information and support requirements.
Provide tailored recommendations to help sellers adopt success levers, improve their performance metrics, and optimize their Amazon business operations.
Accurately document session outcomes, escalate complex issues when necessary, and provide valuable feedback on common seller pain points to improve the overall seller experience.
Maintain high standards of customer service and participate in ongoing training to stay updated on Amazon's policies, features, and best practices.
Contribute to the continuous improvement of the support process by sharing insights and suggestions based on seller interactions.
About the team
The ESM (Existing Seller Management) Retention & Growth Team is dedicated to empowering and supporting unmanaged sellers throughout their journey in our marketplace. Our comprehensive approach combines data-driven insights with personalized support to help sellers maximize their potential and overcome challenges. Through strategic programs, educational resources, and direct account management, our team works to ensure sellers have the tools and guidance they need to build successful businesses on Amazon. We focus on driving growth, improving seller performance, and maintaining strong marketplace health while delivering exceptional support across all key aspects of selling on Amazon.
BASIC QUALIFICATIONS
- Bachelor's degree
PREFERRED QUALIFICATIONS
- 1+ years of sales experience
