IT Asset Technician

4 semanas atrás

Sao Paulo, Brasil EOS Tempo inteiro

**WHO WE ARE**:EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.**WHAT YOU WILL DO**:- Work in a fast dynamic service offering IT Asset Management to a Global Client- Provide Technical hardware support for customers on a range of devices including but not limited to; Apple Products and Windows Products- Update MAC OS and Windows (Boot Camp + Parallels)- Triage assets & be able to diagnose and recommend cosmetic or OS repairs required- Problem-solving on a daily basis including troubleshooting internal systems- Managing partner deadlines and ETA's with regards to repairs and completing them with a high level of quality and attention to detail- Compile repair data and provide performance reporting to management.- Update of customer portal at all times relating to assets status- Be willing to travel to customer sites within region to undertake urgent requests- Work efficiently and practically within a high paced environment- Ensure data integrity at all times**WHAT YOU WILL NEED TO SUCCEED**:- Fluent Written and Spoken English- Good understanding of logistics- Be driven by SLA's and understand the importance of ticket management (preferably Service Now)- An aptitude for acquiring skills in technical repairs and an eagerness to learn about all products and devices- Excellent time management skills and an ability to make decisions quickly- Can demonstrate a high standard of written and verbal communication skills- Is driven to learn and develop technical knowledge- Be able to naturally interact with customers with a proactive attitude to deliver excellent customer service.- Be a motivated, self-starter and can display a high level of accuracy and attention to detail in their work.- Will be flexible and adaptable to change to meet the needs of the customer- EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor._indeedhp

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