Cx Intelligence Analyst

2 semanas atrás

São Paulo, Brasil 99 Tempo inteiro
Join to apply for the CX Intelligence Analyst role at 99. Get AI-powered advice on this job and more exclusive features. About The Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, such as ride hailing, taxi hailing, chauffeur, hitch, and other shared mobility options, along with auto solutions, food delivery, intra-city freight, and financial services. DiDi provides flexible work and income opportunities for car owners, drivers, and delivery partners. It is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to address global transportation, environmental, and employment challenges through AI technology and smart transportation innovations. DiDi aims to create better life experiences and social value by building a safe, inclusive, and sustainable transportation ecosystem for future cities. About The Team/Role The Customer Experience (CX) team plays a key role in delivering high-quality service and ensuring an outstanding user experience. The successful candidate will analyze complex datasets, conduct deep and broad analysis, identify key insights, and present findings to teams and leadership to align analytics with strategic goals. Responsibilities Analyze complex datasets to extract actionable insights and inform business strategies. Collaborate with stakeholders to identify challenges and provide data-driven solutions. Implement advanced analytical methods and tools to improve data processes. Develop automation to optimize report and dashboard efforts. Present findings clearly to technical and non-technical audiences. Monitor customer-centric KPIs and alert the organization to relevant developments and opportunities. Mentor junior team members, fostering growth and knowledge sharing. In this role, you'll be... Analyzing complex datasets to inform strategies. Collaborating with stakeholders for solutions. Implementing analytical methods and tools. Developing automation for reports and dashboards. Presenting findings to diverse audiences. Monitoring KPIs and alerting on relevant developments. Mentoring team members. Ideal Candidate Profile Bachelor’s degree in Mathematics, Engineering, Actuarial Science, Computer Science, Finance, Economics, or related fields. 2-3 years of experience in data-driven insights roles (BI, Analytics, Data Science, Finance, Strategic Planning, Consulting). Ability to plan and execute work independently. Strong communication skills for technical and non-technical audiences. Proficiency in Excel, SQL, Python. Fluent in English. Why Work at DiDi? We create value for users, are data-driven, promote win-win collaboration, uphold integrity, encourage growth, and embrace diversity and inclusion. We are committed to an inclusive environment and welcome applicants of all backgrounds, including pregnant individuals and people with disabilities. Additional Details Seniority level:
Mid-Senior level Employment type:
Full-time Job functions:
Other, IT, Management Industry:
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