Senior Itsm/itil Customer Success Specialist

1 semana atrás

São Paulo, São Paulo, Brasil BMC Software Tempo inteiro
Country
- Brazil
- State
- NA
- Date Published
- 10-Sep-2025
- Job ID
- 45702
- Travel
- You may occasionally be required to travel for business
- This role can be based remotely in Brazil
- Looking for details about our benefits?
Description and Requirements
"At BMC trust is not just a word - it's a way of life"
- We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud
- We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation
Here is how, through this exciting role, you will contribute to BMC's and your own success:
- Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
- Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
To ensure you're set up for success, you will bring the following skillset & experience:
- You have the ability to embrace, live, and breathe our BMC values every day
- Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialo
- Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.
Our commitment to you
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas
- BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

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