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People Human Resources is leading the recruitment process for a fast-growing international company operating in the health and wellness services and technology sector, with a global footprint and a direct impact on the lines of thousands of people. This is a strategic opportunity based in São Paulo, leading a Customer Experience team that provides support to users in the United Kingdom, working in close partnership with global teams located in Brazil and the UK. The professional will be responsible for building, leading, and developing a high-performing team, ensuring a consistent, empathetic, and efficient customer/patient experience throughout the entire journey. We are looking for someone who thrives in dynamic environments, has a strong sense of ownership, an analytical mindset, and a genuine passion for developing people and delivering exceptional customer experiences. Key Responsibilities Lead and manage a team of Customer Experience Specialists, setting clear expectations and monitoring performance Coach and develop the team, fostering growth, autonomy, and excellence in customer support Build a strong team culture based on accountability, quality, and high service standards Analyze data, feedback, and customer interactions to identify opportunities for process improvement Collaborate closely with global and cross-functional teams (Product, Operations, Clinical teams, among others) Set goals, track KPIs, and drive continuous operational improvement Support team growth and structuring, ensuring efficiency and scalability Requirements Full professional fluency in English, with daily use in a business environment Previous experience leading or supporting teams in startup and fast-paced environments (experience in healthcare is a plus) Strong interest in people development and building high-performing teams Excellent organizational skills, with the ability to prioritize and manage multiple demands Comfort using data to support decision-making and performance tracking Proactive profile, hands-on attitude, and strong problem-solving skills Genuine interest in joining a growing project with real impact on the customer experience Work Model Constant interaction with international teams If you are energized by fast-growing environments, enjoy leading teams, and are driven to transform the patient experience through innovation and empathy, this could be your next opportunity. We look forward to your application #J-18808-Ljbffr

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