![MoGi Group](https://media.trabajo.org/img/noimg.jpg)
Freelance Player Support Agent
2 semanas atrás
German (native level) & EnglishWorking Hours:
21:00~06:00 (Thursday-Monday)
In order to apply, please submit your CV in
English
Position Summary:MoGi Group
(TransPerfect Gaming Division) is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.
Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?
Our player support department supports over 1,000 games developers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.
Responsibilities:Processing questions and problems from users through a ticketing systemAnswering queries on blogs and forums as well as social media channelsGetting familiarized with the games so you can advise playersGetting creative in finding solutions to technical problems and bugsEncouraging user loyalty by providing an outstanding serviceContributing to studio-wide community strategiesSupporting the community managers with ad-hoc tasks
Essential skills and experience required:Strong written and verbal communication skills in
EnglishNative level of
German
(knowledge of additional languages is a plus)Experience in Translation, Communication, Customer Service or similarPassion for gaming and ideally experience working in the gaming industryBasic knowledge of social media from both user and professional points of viewKeen to work in an international environmentExcellent organizational skills, ability to multitask and adapt to changing prioritiesGood knowledge of MS OfficeExcellent interpersonal skillsAbility to work independently with minimal supervision as well as part of a wider teamStrong analytical, troubleshooting, problem-solving and decision-making abilitiesCritical thinking skills to be able readily offer clients and players innovative solutions
We offer:An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projectsThe chance to work closely with a team of like-minded people in a fast-paced, multicultural environmentValuable and transferable work experience in the games industryOngoing training and professional self-improvement opportunities
TransPerfect and its companies provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.
By applying, I confirm I have read and accept TransPerfect's Privacy Policy:
-
Freelance Player Support Advocate Dutch
2 semanas atrás
Brasília, Distrito Federal, Brasil PTW Tempo inteiroJob reference 0C74E4B57 Company Name PTW Salary Competitive Location Brasília, Brazil Country Brazil Industry sector Customer Services Job start date ASAP Posted date 21/01/202 Experience Level Junior-Associate Job type Contract | Full Time Remote / Hybrid NoTitle: Freelance Player Support AdvocateLocation:Remote | Anywhere in the WorldFamiliarisation:Fully...
-
Freelance Player Support Agent
2 semanas atrás
Brasília, Federal District, BR MoGi Group Tempo inteiroLanguages:German (native level) & English Working Hours:21:00~06:00 (Thursday-Monday)In order to apply, please submit your CV inEnglishPosition Summary: MoGi Group(TransPerfect Gaming Division) is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool...
-
Freelance Player Support Agent
2 semanas atrás
Brasília, Federal District, BR MoGi Group Tempo inteiroLanguages:German (native level) & English Working Hours:21:00~06:00 (Thursday-Monday)In order to apply, please submit your CV inEnglishPosition Summary: MoGi Group(TransPerfect Gaming Division) is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool...
-
[Freelance] Player Support Agent
3 semanas atrás
Brasília, Federal District, BR TransPerfect Tempo inteiroLocation: Remote Schedule: 08:00-17:00 UTC, 5 days/week (Monday to Friday) Contract: Freelance contract with TransPerfect (Note this is not an employee contract) Start: 5/27 Rate: 6 USD/hourJob Description: Processing questions and problems from users through a ticketing system Answering queries on blogs and forums as well as social media channels Getting...
-
[Freelance] Player Support Agent
4 semanas atrás
Brasília, Brasil TransPerfect Tempo inteiroLocation: RemoteSchedule: 08:00-17:00 UTC, 5 days/week (Monday to Friday)Contract: Freelance contract with TransPerfect (Note this is not an employee contract)Start: 5/27Rate: 6 USD/hourJob Description:Processing questions and problems from users through a ticketing systemAnswering queries on blogs and forums as well as social media channelsGetting...
-
[Freelance] Player Support Agent
4 semanas atrás
Brasília, Brasil TransPerfect Tempo inteiroLocation: RemoteSchedule: 08:00-17:00 UTC, 5 days/week (Monday to Friday)Contract: Freelance contract with TransPerfect (Note this is not an employee contract)Start: 5/27Rate: 6 USD/hourJob Description:Processing questions and problems from users through a ticketing systemAnswering queries on blogs and forums as well as social media channelsGetting...
-
Customer Support Representative
Há 4 dias
Brasília, Brasil 4Play Gaming Tempo inteiroCompany DescriptionWelcome to 4Play Gaming, where innovation and excitement drive our revolutionary iGaming platform. We have created an event-based system that transforms the online gaming experience. With cutting-edge technology and seamless integration, our platform sets a new standard for iGaming. Join us on this exhilarating journey into the future of...
-
Onboarding Customer Support
2 semanas atrás
Brasília, Distrito Federal, Brasil Coberon Chronos Consulting Tempo inteiroOur client is a leading WordPress page builder plugin. They are looking for Onboarding Support Associates. These are full-time, home office based positions providing customer support via chat or email. As a Tier 2 Onboarding Support Associate, you will provide a high level of support for the future and existing users. Requirements At least 2 years of...
-
Technical Support Team Leader
2 semanas atrás
Brasília, Distrito Federal, Brasil Clipboard Health Tempo inteiroAbout the Role: You are a skilled technical manager with a strong background in technical support and technical support management. Your primary responsibility is to coach agents, identify root causes of performance issues, and actively train agents to address these issues. You uphold high standards for your team (you are not afraid to say "This isn't good,...
-
Customer Support Representative
Há 6 dias
Brasília, Brasil 4Play Gaming Tempo inteiroCompany DescriptionWelcome to 4Play Gaming, where innovation and excitement drive our revolutionary iGaming platform. We have created an event-based system that transforms the online gaming experience. With cutting-edge technology and seamless integration, our platform sets a new standard for iGaming. Join us on this exhilarating journey into the future of...
-
English speaking Customer Support Agent for Gambling platform
4 semanas atrás
Brasília, Brasil PEXLY Tempo inteiroJoin our fast growing company as aEnglish speaking Customer Support Representative(withEnglish C1and fluentBrazilian Portugueselanguage skills) for our Client.To support the ongoing growth and commitment to their customers, we are currently seeking a professional who can work for a gambling platform and is highly organized, possesses excellent communication...
-
Tier 2 Technical Support Brazil
2 semanas atrás
Brasília, Distrito Federal, Brasil Coberon Chronos Consulting Tempo inteiroOur client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow professionally,...
-
English speaking Customer Support Agent for Gambling platform
2 semanas atrás
Brasília, Distrito Federal, Brasil PEXLY Tempo inteiroJoin our fast growing company as aEnglish speaking Customer Support Representative(withEnglish C1and fluentBrazilian Portugueselanguage skills) for our Client.To support the ongoing growth and commitment to their customers, we are currently seeking a professional who can work for a gambling platform and is highly organized, possesses excellent communication...
-
Tier 1 Technical Support Brazil
2 semanas atrás
Brasília, Distrito Federal, Brasil Coberon Chronos Consulting Tempo inteiroOur client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and professionally, and...
-
English speaking Customer Support Agent for Gambling platform
3 semanas atrás
Brasília, Federal District, BR PEXLY Tempo inteiroJoin our fast growing company as aEnglish speaking Customer Support Representative(withEnglish C1and fluentBrazilian Portugueselanguage skills) for our Client. To support the ongoing growth and commitment to their customers, we are currently seeking a professional who can work for a gambling platform and is highly organized, possesses excellent communication...
-
Customer Support
2 semanas atrás
Brasília, Distrito Federal, Brasil NextPax Tempo inteiroNextPax is a rapidly growing Travel Tech company and we are seeking highly motivated and results-driven individuals to join our Customer Support & Onboarding team in the LATAM area.You love to provide service to our partnersThe Customer Support & Onboarding Specialist is an integrated part of our commercial team and with the main objective to provide our...
-
Customer Support Representative
2 semanas atrás
Brasília, Brasil move2usajobs.com Inc Tempo inteiroJob Description What You’ll Do: Troubleshoot and provide technical support and training to appraisers, lender users, and technical integration partners Work cross-functionally with Product and Engineering teams to ensure customer issues are escalated and resolved promptly and correctly Identify and champion innovations and improvements to help drive the...
-
Customer Support Representative
1 semana atrás
Brasília, Brasil move2usajobs.com Inc Tempo inteiroWhat You’ll Do: Troubleshoot and provide technical support and training to appraisers, lender users, and technical integration partners Work cross-functionally with Product and Engineering teams to ensure customer issues are escalated and resolved promptly and correctly Identify and champion innovations and improvements to help drive the growth of our...
-
Customer Support Representative
2 semanas atrás
Brasília, Brasil move2usajobs.com Inc Tempo inteiroWhat You’ll Do: Troubleshoot and provide technical support and training to appraisers, lender users, and technical integration partners Work cross-functionally with Product and Engineering teams to ensure customer issues are escalated and resolved promptly and correctly Identify and champion innovations and improvements to help drive the growth of our...
-
Customer Support Representative
2 semanas atrás
Brasília, Brasil move2usajobs.com Inc Tempo inteiroJob DescriptionWhat You’ll Do: Troubleshoot and provide technical support and training to appraisers, lender users, and technical integration partners Work cross-functionally with Product and Engineering teams to ensure customer issues are escalated and resolved promptly and correctly Identify and champion innovations and improvements to help drive the...