Customer Success Manager Br

Position Overview AVEVA is a global leader in industrial software used by thousands of enterprises in energy, infrastructure, chemicals and minerals to deliver sustainable, efficient solutions. Position: Customer Success Manager – Brazil (Sao Paulo, hybrid). Full‑time. Travel 10–20% annually. Customers Success Managers (CSM) are the primary contact to help customers realize value by achieving business goals with AVEVA technology, accelerating time‑to‑value, fostering adoption, and ensuring ROI and satisfaction. We have sustainability targets validated by the SBTi and have been recognized for transparency, ambition, and our commitment to diversity, equity and inclusion. We were recently named one of the world's most innovative companies. Responsibilities Onboarding – establish relationships, educate customers on AVEVA resources and services, set expectations, identify business goals and accelerate deployment readiness. Deployment – work with the Delivery Services Team or AVEVA partners to define architecture, prioritize PI rollout, recommend services or support, define the enterprise roadmap, manage the services budget and coordinate AVEVA services. Adoption – understand customer business and operations, define a Success Plan, educate and consult on value‑creating use cases, drive adoption of strategic AVEVA software. Expansion – identify new business opportunities and collaborate with Sales to generate revenue, leveraging deep customer expertise and frequent contact. Manage a set of accounts through creation and execution of success plans. Perform regular check‑ins, understand industry, business and goals. Build strong relationships, serve transactional needs efficiently. Help optimize utilization of existing products to ensure best‑practice adoption. Work with the Account Manager and hand off qualified expansion opportunities. Act as internal customer advocate for timely positive outcomes. Collect information and provide feedback to drive product improvements. Skills & Qualifications Strong presentation skills on AVEVA core technologies, business initiatives and services or similar products. ’Out‑of‑the‑box’ thinking to tailor solutions and services to individual customer profiles and situations. Ability to think strategically and tactically. Proficiency in English, Spanish and Portuguese. Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce and Workday. Strong communication and presentation skills. Ability to work well with cross‑function and geographically distributed teams. Strong multitasking ability with keen prioritization. Strong relationship management and organizational skills. Experience with project and program management methodology and techniques. A PLUS 2+ years of experience with AVEVA software products or similar products. Qualifying experience within process manufacturing and/or services industry. Experience in a Customer Success Management role. Background Checks AVEVA requires all successful applicants to undergo a comprehensive background check before employment. Checks will be conducted in accordance with local laws and may include proof of educational attainment, employment history verification, work authorization, criminal records, identity verification and credit check. Certain positions involving sensitive or third‑party personal data may involve additional criteria. Equal Opportunity Employer AVEVA is an Equal Opportunity Employer. We are committed to an inclusive culture that treats all employees with dignity and respect. We value diversity and the expertise people from different backgrounds bring. Come and join AVEVA to create transformative technology that enables our customers to engineer a better world. #J-18808-Ljbffr