Senior Relations Specialist

Há 4 dias

São Paulo, São Paulo, Brasil Caderno Nacional Tempo inteiro
Overview

Segmento: Não Informado

Atividades:

Job Summary - Highest risk/complexity - Significant loyalty, financial and/or brand risk - Coordinating and resolving cases in cooperation with internal departments. If needed, these roles will also support the (Senior) Guest Specialist activity.

Key Responsibilities
  • Manages and coordinates high risk/complexity guest cases and, if possible, prevents negative loyalty, brand and/or financial impact.
  • High risk/complexity guest cases can change over time but can include: all CS Guest Executive, all CS Guest Specialist and all CS Senior Guest Specialist topics and, for instance, legal issues, government requests, (social) media issues, crime and abuse, incident support, requests from third party entities such as Better Business Bureau (BBB), national Consumer Union organizations, attorney general office.
  • Coordinates high/risk complexity cases through liaising with, updating and driving resolution through cooperation with relevant internal departments.
  • Ensures a high level of customer service and a positive customer experience, by giving timely, efficient and professional support.
  • Analyzes data, supplies feedback and recommends improvements.
  • Deals with cases that predominantly require deviation from standard screens, procedures and ways of working.
  • Executes operational plans under general supervision and guidance by setting and achieving day-to-day objectives/targets or service standards.
  • Serves as an expert team member that supports CS Guest Executive, CS Guest Specialist and CS Senior Guest Specialist colleagues with questions and helps drive improvements.
Requirements of special knowledge/skills
  • Advanced level of English
  • Understand the bigger picture and potential impact on our business (media exposure, bad publicity on social media platforms)
  • Commercial awareness which takes into account Legal Expenses, Brand protection, financial risks (Business/company/branding awareness)
  • Expert knowledge of internal policies and terms and conditions applicable to guests and partners GDTs/T&C/GDPR/Privacy regulations
  • Expert knowledge of Guest or Partner procedures and systems
  • Able to identify and understand legal cases
  • Deep knowledge of the different legal entities / consumer unions/ governments we deal with, know their impact and conclude decisions accordingly on cases
  • A fair knowledge and awareness of how different consumer unions communicate and their expectations
  • Knowledge of questioning techniques
Skills
  • Pays high attention to protect brand name and reputation
  • Applies sensitivity in communication
  • Actively listens to and understands the customer
  • Quality vs quantity mindset
  • Influencing
  • Professional communication skills both in writing and verbal
  • Using the adequate language and vocabulary according to the audience's needs
  • Able to summarize actions
  • Able to work under pressure, to adhere to deadlines and handles stress well
  • Customer-focused, delivering win-win resolutions
  • Having an investigative approach to problem solving
  • Taking ownership over cases
  • Connecting to the customer
Pre-Employment Screening

Dias da Semana: Não Informado

Horário / Período: Não Informado

Os interessados devem se candidatar através do portal Caderno Nacional

#J-18808-Ljbffr

  • Senior Labor Relations Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeLaborRelations Tempo inteiro R$58.000 - R$79.000

    Senior Labor Relations Specialist JobCultivate your career with a global team of professionals driving innovation and sustainability across the food and agriculture sectors.Main ResponsibilitiesDeliver labor relations services to the business as a member of the HR solutions team.Coordinate complex processes, delivering human resource services including...

  • Senior Relations Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Booking Tempo inteiro

    **We are looking for talented and enthusiastic Senior Relations Specialists to join our Legal team in São Paulo.****Job Summary**- Highest risk/complexity- Significant loyalty, financial and/or brand risk- Coordinating and resolving cases in cooperation with internal departmentsIf needed, these roles will also support the (Senior) Guest Specialist...

  • Senior Relations Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil Humanity Tempo inteiro

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Employee Relations Expert

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeEmployee Tempo inteiro US$60.000 - US$85.000

    Job Title: Employee Relations SpecialistWe are seeking a highly skilled Employee Relations Specialist to join our team. As an Employee Relations Specialist, you will provide critical support to our investigations, collaborating with investigators and gathering evidence. Your expertise in employee relations will help us improve our processes and outcomes.

  • Labor Relations Specialist

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeLaborRelations Tempo inteiro R$58.000 - R$79.000

    Work as a Labor Relations ExpertCultivate your career and contribute to building a stronger, more sustainable future by delivering exceptional employee relations services.This role will serve as a key member of the human resource solutions team, responsible for providing relevant and effective consulting services to the business.Coordinate complex processes...

  • Senior Specialist, Employee Relations

    1 dia atrás

    São José dos Campos, São Paulo, Brasil Remote Tempo inteiro

    Overview Senior Specialist, Employee Relations - LATAM. Remote. Join to apply for the Senior Specialist, Employee Relations - LATAM role at Remote. Remote is solving modern organizations' biggest challenge – navigating global employment compliantly with ease. We recruit, pay, and manage international teams for businesses of all sizes. All Remoters work...

  • Global Employment Solutions Specialist

    1 dia atrás

    São José dos Campos, São Paulo, Brasil beBeetermination Tempo inteiro US$41.900 - US$94.300

    Senior Specialist, Employee Relations Job DescriptionWe are seeking a highly skilled Senior Specialist to join our team in Employee Relations. In this critical role, you will play a key part in navigating global employment paths for our clients.

  • LATAM Senior Relations Specialists Team Lead Position

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeTeamLead Tempo inteiro R$50.000 - R$90.000

    Senior Team Lead: LATAM RegionWe are seeking a seasoned professional to co-lead our LATAM Senior Relations Specialists team. As a key member of our organization, you will be responsible for guiding and supporting your team in driving technical and procedural knowledge within the region.Key Responsibilities:Lead by example, providing daily guidance and...

  • Public Relations Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeePublicRelations Tempo inteiro R$42.000 - R$72.000

    Public Relations SpecialistA Public Relations Specialist plays a crucial role in shaping the image and reputation of an organization.The ideal candidate will have excellent communication skills, be organized, and possess a creative approach to problem-solving.This position involves coordinating with internal teams, managing schedules, and ensuring deadlines...

  • Senior Relations Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Caderno Nacional Tempo inteiro

    OverviewSegmento: Não InformadoAtividades:Job Summary - Highest risk/complexity - Significant loyalty, financial and/or brand risk - Coordinating and resolving cases in cooperation with internal departments. If needed, these roles will also support the (Senior) Guest Specialist activity.Key ResponsibilitiesManages and coordinates high risk/complexity guest...