Senior Relations Specialist

4 semanas atrás

São Paulo, São Paulo, Brasil Caderno Nacional Tempo inteiro
Overview

Segmento: Não Informado

Atividades:

Job Summary - Highest risk/complexity - Significant loyalty, financial and/or brand risk - Coordinating and resolving cases in cooperation with internal departments. If needed, these roles will also support the (Senior) Guest Specialist activity.

Key Responsibilities
  • Manages and coordinates high risk/complexity guest cases and, if possible, prevents negative loyalty, brand and/or financial impact.
  • High risk/complexity guest cases can change over time but can include: all CS Guest Executive, all CS Guest Specialist and all CS Senior Guest Specialist topics and, for instance, legal issues, government requests, (social) media issues, crime and abuse, incident support, requests from third party entities such as Better Business Bureau (BBB), national Consumer Union organizations, attorney general office.
  • Coordinates high/risk complexity cases through liaising with, updating and driving resolution through cooperation with relevant internal departments.
  • Ensures a high level of customer service and a positive customer experience, by giving timely, efficient and professional support.
  • Analyzes data, supplies feedback and recommends improvements.
  • Deals with cases that predominantly require deviation from standard screens, procedures and ways of working.
  • Executes operational plans under general supervision and guidance by setting and achieving day-to-day objectives/targets or service standards.
  • Serves as an expert team member that supports CS Guest Executive, CS Guest Specialist and CS Senior Guest Specialist colleagues with questions and helps drive improvements.
Requirements of special knowledge/skills
  • Advanced level of English
  • Understand the bigger picture and potential impact on our business (media exposure, bad publicity on social media platforms)
  • Commercial awareness which takes into account Legal Expenses, Brand protection, financial risks (Business/company/branding awareness)
  • Expert knowledge of internal policies and terms and conditions applicable to guests and partners GDTs/T&C/GDPR/Privacy regulations
  • Expert knowledge of Guest or Partner procedures and systems
  • Able to identify and understand legal cases
  • Deep knowledge of the different legal entities / consumer unions/ governments we deal with, know their impact and conclude decisions accordingly on cases
  • A fair knowledge and awareness of how different consumer unions communicate and their expectations
  • Knowledge of questioning techniques
Skills
  • Pays high attention to protect brand name and reputation
  • Applies sensitivity in communication
  • Actively listens to and understands the customer
  • Quality vs quantity mindset
  • Influencing
  • Professional communication skills both in writing and verbal
  • Using the adequate language and vocabulary according to the audience's needs
  • Able to summarize actions
  • Able to work under pressure, to adhere to deadlines and handles stress well
  • Customer-focused, delivering win-win resolutions
  • Having an investigative approach to problem solving
  • Taking ownership over cases
  • Connecting to the customer
Pre-Employment Screening

Dias da Semana: Não Informado

Horário / Período: Não Informado

Os interessados devem se candidatar através do portal Caderno Nacional

#J-18808-Ljbffr

  • Senior Relations Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Humanity Tempo inteiro

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Senior Specialist, Employee Relations

    3 semanas atrás

    São José dos Campos, São Paulo, Brasil Remote Tempo inteiro

    Overview Senior Specialist, Employee Relations - LATAM. Remote. Join to apply for the Senior Specialist, Employee Relations - LATAM role at Remote. Remote is solving modern organizations' biggest challenge – navigating global employment compliantly with ease. We recruit, pay, and manage international teams for businesses of all sizes. All Remoters work...

  • Senior Relations Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Caderno Nacional Tempo inteiro

    OverviewSegmento: Não InformadoAtividades:Job Summary - Highest risk/complexity - Significant loyalty, financial and/or brand risk - Coordinating and resolving cases in cooperation with internal departments. If needed, these roles will also support the (Senior) Guest Specialist activity.Key ResponsibilitiesManages and coordinates high risk/complexity guest...

  • Employee Relations Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil SUSE Group Tempo inteiro

    Employee Relations Specialist page is loaded## Employee Relations Specialistlocations: Sao Paulo, Braziltime type: Full timeposted on: Posted 15 Days Agojob requisition id: **Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.**SUSE is a global leader in innovative, reliable and secure...

  • Senior Public Relations Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil AliExpress Tempo inteiro R$60.000 - R$120.000 por ano

    Responsibilities:1、Develop and implement comprehensive public relations strategies to enhance the company's brand image and reputation in Brazil.2、Manage media relations, cultivating relationships with key journalists and influencers to secure positive media coverage.3、Organize and execute ESG projects, press events, product launches, and conferences,...

  • Employee Relations And Compliance Coordinator

    3 semanas atrás

    São Paulo, São Paulo, Brasil Keeta Tempo inteiro

    Job Summary:We are seeking a process oriented and people driven Employee Relations and Compliance Specialist to join our HR team. This role plays a key part in maintaining a positive, ethical, and legally compliant work environment by managing employee relations matters and supporting compliance initiatives across the organization. Key Responsibilities:Serve...

  • Senior Public Relations Specialist

    3 semanas atrás

    São Paulo, Estado de São Paulo, Brasil AliExpress Tempo inteiro

    Responsibilities:1、Develop and implement comprehensive public relations strategies to enhance the company's brand image and reputation in Brazil.2、Manage media relations, cultivating relationships with key journalists and influencers to secure positive media coverage.3、Organize and execute ESG projects, press events, product launches, and...

  • Public relations specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Transsion Tempo inteiro R$60.000 - R$120.000 por ano

    Role Overview:We are seeking a dynamic and strategicPR Specialistto lead public relations for our smartphone brand. The ideal candidate will be responsible for shaping our brand narrative, strengthening media relations, driving product launch coverage, and managing crisis communications. This role requires a strong network with tech and lifestyle media,...

  • Employee Relations Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil SUSE Tempo inteiro R$90.000 - R$120.000 por ano

    Join SUSE's global HR team as an Employee Relations Specialist, reporting to the Global ER & People Policy Director. Our professional, committed, and dynamic team plays a pivotal role in fostering positive employee relations worldwide, contributing invaluable expertise to SUSE's success.This role primarily focuses onBrazil and the Unites States,managing ER...

  • Senior Government Affairs Specialist

    Há 2 dias

    São Paulo, São Paulo, Brasil MANUAL Tempo inteiro R$104.000 - R$130.878 por ano

    We are seeking aSenior Government Affairs Specialistto join our team in Brazil You will be a key member of our Public Affairs & Government Relations department, with a strong focus on institutional relations, stakeholder engagement, public policy monitoring, and strategic advocacy to support our business objectives. You will help us strengthen relationships...