Customer Service Engineer
Há 5 dias
Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
Attend service trainingcourses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
Escalate at appropriatesituations when customer satisfaction is compromised and ensure contractual obligations are met.Other tasks assigned by supervisors.Qualification Requirements:
Technical associate's degree or above;
Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
Have the ability to find and troubleshoot faults in the field;
Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
A flexible approach to work, travel and unsociable hours;
Valid driving license and good driving record.Key Competences:
System installationSystem configuration and debuggingTroubleshootingReplacement of spare partsOn-site training
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Customer Service Engineer
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São Paulo, São Paulo, Brasil United Imaging Healthcare Tempo inteiroCustomer Service EngineerJob Responsibilities:- Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;- Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;- Attend...
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