Service Engineer

Há 2 dias

São Paulo, São Paulo, Brasil Mindray Animal Medical Tempo inteiro

Direct message the job poster from Mindray Animal MedicalHandle complaints / malfunction claims from customers (mainly distributors, sometimes end users such as hospitals and clinics etc.)Provide efficient technical support to customers, sales & marketing colleaguesOn-site support to distributors for important project / case (including installation, complex system / equipment failure diagnosis and repairing)On-site visit to end users to collect customer feedback and market informationRepair and maintain main units returned from customersService training to customers (mainly distributors, sometimes end users)Negotiate with customer for warranty logistics, service contract, ordering parts & admin taskRoutine report & business trip report to supervisor and attend products technical update meetingAssist stock management admin for parts stock & equipment managementsInvestigation on the local authority & regulation regarding service including register, reporting etc.At least more than three years work experience in the field of medical services industry;Familiar with the procurement process of local medical organizations.On-line maintenance and repair processes;Understand the industry related charging standards;Technical support work experience will be a plus.Good command of both written and spoken English, non-obvious local accentskilled use of computers and office software capabilitiesFamiliar with medical electronics product and clinical application, experienced in the maintenance of medical electronic products.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesMedical Equipment ManufacturingReferrals increase your chances of interviewing at Mindray Animal Medical by 2xEngineering Technician, Global Field Operations (AMER/LATAM)Consultant Engineer - Boiler and Machinery - MaintenanceConsultant Engineer - Boiler and Machinery - MaintenanceField Service Engineer – Program with potential future international opportunity (Europe)We're unlocking community knowledge in a new way.
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