Cx Global Training Analyst

**GET TO KNOW US**
We simplify wellness so you can find everything in one place. Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.
**WHAT MAKES A GYMPASSER?**
We are passionate about our mission Whatever your job title is, here you can make a global impact and change people's lives. At Gympass, we collaborate, set high achievable goal expectations, and focus on the end result. It's a challenging, evolving environment that allows you to learn and grow. You will face a disruptive and emerging business model that will push you in several areas, with no boundaries for creation and collaboration.
**THE OPPORTUNITY**
We are hiring a **CX Global Training Analyst** to our **Customer Experience **team in **São Paulo**
The objective of the CX Training team is to ensure that the frontline teams are prepared (with knowledge, skills and mindsets) to provide the best service to our customers. As part of this team, you will be responsible for designing, developing and delivering training to our teams based in Brazil, Latam, United States and Europe.
**YOUR IMPACT**
- Translate requirements into training that will guide employees in their current role. Performs TNA, scoping, learning project planning and execution/deployment;
- Use existing knowledge combined with analytical skills to identify updates and improvements on course content;
- Develop educational solutions including quick guides, roles plays and assessments in different formats specific to the area/need;
- Create reports and presentations about your activities to stakeholders and the direct leader;
- Delivery Training: ILC (Instructor-led course) and VILC (Virtual Instructor-led course);
- Maintain classroom facilities, training center and equipment and ensure learning materials necessary for the class are available;
- Deliver engaging training sessions in English & Spanish
**WHO YOU ARE**
- A professional with relevant working experiences in Training;
- Someone with experience in a BPO / Call Center/Customer Support environment (in a tech company is a plus);
- Strong understanding of adult learning and facilitation methodologies;
- Experience in learning management systems (LMS);
- Advanced/Fluent English skills (mandatory);
- Advanced Spanish skills (it's plus);
- Proficient with Microsoft PowerPoint or Google Slides;
- Strong presentation skills;
- Project Management skills;
**WHAT WE OFFER YOU**
**We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs Our benefits include**:
**WELLNESS**:Health, dental, and life insurance.
**FLEXIBLE WORK**:Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
**GYMPASS DISCOUNT**:We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more.
**PAID TIME OFF**:We know how important it is that our employees take time away from work to recharge.
BR: Vacations after 6 months and 3 days off per year + extra day off on the month of your birthday + 1 day off for each anniversary of the year worked.
**PAID PARENTAL LEAVE**:Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.
BR: 100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation
**CAREER GROWTH**:Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.
**CULTURE**:An exciting and supportive atmosphere with ambitious people from around the world
**FLEXIBLE WORK**:We give our employees some flexibility to adjust their working hours, letting them adjust their starting time within a range of 3 hours.
- Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physica

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