Robotics Customer Success Manager

4 semanas atrás

Buenos Aires, Brasil Ottomatik Tempo inteiro
Overview

Robotics Customer Success Manager for a client in robotics and AI. You will be the primary point of contact and trusted advisor for a portfolio of robotics partners, owning the end-to-end customer journey from onboarding and project coordination to ensuring long-term satisfaction and growth. You will bridge our customers with internal engineering, product, and leadership teams to deliver a superior customer experience for partners leveraging our groundbreaking physical AI.

Responsibilities
  • Primary Customer Point of Contact: Serve as the dedicated, single point of contact for an assigned portfolio of customers, building strong relationships and trust at all levels (technical teams to executive leadership).
  • Onboarding & Project Coordination: Lead onboarding, define milestones, and ensure a smooth transition from sales to implementation.
  • Project Management & Tracking: Track project progress, align internal teams with customer expectations, and proactively address roadblocks.
  • Meeting Coordination & Facilitation: Plan and lead recurring customer meetings, coordinating which internal stakeholders should participate.
  • Customer Communication & Engagement: Maintain proactive communication, provide timely updates, address inquiries, and manage expectations. Engage with all customer stakeholders regularly.
  • Issue Resolution & Advocacy: Act as the customer advocate, triaging issues and coordinating with internal teams for resolution, ensuring timely follow-up.
  • Relationship Management & Feedback: Gauge customer sentiment, collect and relay feedback and market insights to product and engineering for improvement and roadmap.
  • Identify Growth Opportunities: Proactively identify opportunities for expansion within existing accounts and collaborate with sales to explore new use cases.
What We're Looking For
  • Experience (5+ years): Proven customer-facing experience (e.g., Client Manager, Customer Success Manager, Account Manager, or Project Manager) in robotics, industrial automation, deep tech, or complex B2B software.
  • Customer Empathy & Relationship Building: Ability to understand customer needs, build rapport, and sustain long-term relationships. Calm under pressure with a problem-solving mindset.
  • Technical Acumen: Sufficient understanding of robotics, AI, or automation to discuss use cases with customers and engineering teams. You don't need hands-on engineering, but you must be technically credible.
  • Exceptional Communication: Strong written and verbal communication, able to convey complex information clearly to various stakeholders.
  • Organization & Project Management: Excellent organizational skills, detail-oriented, and able to manage multiple projects, track deliverables, and coordinate resources.
  • Problem-Solving & Proactiveness: Proactive in identifying issues and coordinating internal efforts to resolve them.
  • Collaboration: Ability to work with sales, solutions engineering, core engineering, product, and leadership to drive customer success.
  • Tools Proficiency: Experience with CRM software (e.g., HubSpot) and project management tools.
  • Adaptability: Comfortable in a dynamic startup environment where priorities evolve.

As a plus: A background in robotics or a related technical field (e.g., an engineering degree) even if not recently practiced.

Time zone and working hours: 9 am to 5 pm PST (flexible to start +/- 1 or 2 hours)

Compensation: 3,500 - 4,000 USD/month

If this opportunity sounds good to you, send us your resume

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