Robotics Customer Success Manager

2 semanas atrás

Buenos Aires Espírito Santo Brazil Ottomatik Tempo inteiro
Overview

Robotics Customer Success Manager for a client in robotics and AI. You will be the primary point of contact and trusted advisor for a portfolio of robotics partners, owning the end-to-end customer journey from onboarding and project coordination to ensuring long-term satisfaction and growth. You will bridge our customers with internal engineering, product, and leadership teams to deliver a superior customer experience for partners leveraging our groundbreaking physical AI.

Responsibilities
  • Primary Customer Point of Contact: Serve as the dedicated, single point of contact for an assigned portfolio of customers, building strong relationships and trust at all levels (technical teams to executive leadership).
  • Onboarding & Project Coordination: Lead onboarding, define milestones, and ensure a smooth transition from sales to implementation.
  • Project Management & Tracking: Track project progress, align internal teams with customer expectations, and proactively address roadblocks.
  • Meeting Coordination & Facilitation: Plan and lead recurring customer meetings, coordinating which internal stakeholders should participate.
  • Customer Communication & Engagement: Maintain proactive communication, provide timely updates, address inquiries, and manage expectations. Engage with all customer stakeholders regularly.
  • Issue Resolution & Advocacy: Act as the customer advocate, triaging issues and coordinating with internal teams for resolution, ensuring timely follow-up.
  • Relationship Management & Feedback: Gauge customer sentiment, collect and relay feedback and market insights to product and engineering for improvement and roadmap.
  • Identify Growth Opportunities: Proactively identify opportunities for expansion within existing accounts and collaborate with sales to explore new use cases.
What We're Looking For
  • Experience (5+ years): Proven customer-facing experience (e.g., Client Manager, Customer Success Manager, Account Manager, or Project Manager) in robotics, industrial automation, deep tech, or complex B2B software.
  • Customer Empathy & Relationship Building: Ability to understand customer needs, build rapport, and sustain long-term relationships. Calm under pressure with a problem-solving mindset.
  • Technical Acumen: Sufficient understanding of robotics, AI, or automation to discuss use cases with customers and engineering teams. You don't need hands-on engineering, but you must be technically credible.
  • Exceptional Communication: Strong written and verbal communication, able to convey complex information clearly to various stakeholders.
  • Organization & Project Management: Excellent organizational skills, detail-oriented, and able to manage multiple projects, track deliverables, and coordinate resources.
  • Problem-Solving & Proactiveness: Proactive in identifying issues and coordinating internal efforts to resolve them.
  • Collaboration: Ability to work with sales, solutions engineering, core engineering, product, and leadership to drive customer success.
  • Tools Proficiency: Experience with CRM software (e.g., HubSpot) and project management tools.
  • Adaptability: Comfortable in a dynamic startup environment where priorities evolve.

As a plus: A background in robotics or a related technical field (e.g., an engineering degree) even if not recently practiced.

Time zone and working hours: 9 am to 5 pm PST (flexible to start +/- 1 or 2 hours)

Compensation: 3,500 - 4,000 USD/month

If this opportunity sounds good to you, send us your resume


#J-18808-Ljbffr

  • Robotics Customer Success Manager

    2 semanas atrás

    Buenos Aires, Brasil Ottomatik Tempo inteiro

    Overview Robotics Customer Success Manager for a client in robotics and AI. You will be the primary point of contact and trusted advisor for a portfolio of robotics partners, owning the end-to-end customer journey from onboarding and project coordination to ensuring long-term satisfaction and growth. You will bridge our customers with internal engineering,...

  • Customer Success Manager

    2 semanas atrás

    Buenos Aires, Espírito Santo, Brazil Hello Magic Tempo inteiro

    Customer Success Manager (Work From Home)Join to apply for the Customer Success Manager (Work From Home) role at Hello MagicCustomer Success Manager (Work From Home)Join to apply for the Customer Success Manager (Work From Home) role at Hello MagicGet AI-powered advice on this job and more exclusive features.If you're a fluent English speaker seeking a...

  • Customer Success Manager

    3 semanas atrás

    Buenos Aires, Brasil Hello Magic Tempo inteiro

    Customer Success Manager (Work From Home) Join to apply for the Customer Success Manager (Work From Home) role at Hello Magic Customer Success Manager (Work From Home) Join to apply for the Customer Success Manager (Work From Home) role at Hello Magic Get AI-powered advice on this job and more exclusive features. If you're a fluent English speaker...

  • Customer Success Manager

    3 semanas atrás

    Buenos Aires, Brasil Hello Magic Tempo inteiro

    Customer Success Manager (Work From Home) Join to apply for the Customer Success Manager (Work From Home) role at Hello Magic Customer Success Manager (Work From Home) Join to apply for the Customer Success Manager (Work From Home) role at Hello Magic Get AI-powered advice on this job and more exclusive features. If you're a fluent English speaker...

  • Customer Success Manager, Mobile Advertising

    2 semanas atrás

    Buenos Aires, Espírito Santo, Brazil Jampp Tempo inteiro

    Customer Success Manager, Mobile Advertising (Russian speaker)Join to apply for the Customer Success Manager, Mobile Advertising (Russian speaker) role at JamppCustomer Success Manager, Mobile Advertising (Russian speaker)3 months ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager, Mobile Advertising (Russian speaker) role at...

  • Customer Success

    3 semanas atrás

    Buenos Aires, Brasil Canonical Tempo inteiro

    Join to apply for the Customer Success - Team Manager role at Canonical Join to apply for the Customer Success - Team Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu,...

  • Enterprise Customer Success Manager

    2 semanas atrás

    Buenos Aires, Espírito Santo, Brazil Canonical Tempo inteiro

    Join to apply for the Enterprise Customer Success Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading...

  • Customer Success

    Há 6 dias

    Buenos Aires, Brasil Canonical Tempo inteiro

    Join to apply for the Customer Success - Team Manager role at Canonical Join to apply for the Customer Success - Team Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu,...

  • Customer Success Manager

    Há 6 dias

    Espírito Santo, Brasil TITAN Tempo inteiro

    Overview TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager , you'll manage client onboarding, expansions, and renewals while...

  • Graduate Customer Success Manager

    Há 6 dias

    Buenos Aires, Brasil Canonical Tempo inteiro

    Join to apply for the Graduate Customer Success Manager role at Canonical Join to apply for the Graduate Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce...