
Support Lead Sfdc 8022936
2 semanas atrás
- 9604
**Título da vaga**:
- Support Lead SFDC
**Local**:
- São Paulo, SP
**Nível Profissional**:
- Líder
**Nível Acadêmico**:
- Ensino Superior Completo
**Áreas de Atuação Profissional**:
- TI - Projetos**Descrição**:
- 7+ years of experience in Technical Support for Salesforce Sales and Service Applications.
- Experience in customer facing role, driving transition from another Vendor, manage resource activities.
- Experience in Salesforce Application Support, Maintenance and Enhancements ; Incident Management, Service Now, Ticket prioritization, SLA Management etc.
- Participate/ Drive the daily calls with Offshore team.- Extensive knowledge of Visual force, Apex, Configuration using workflow, Process Builder, Approval Process.
- Knowledge of handling tickets, Support Process Working with Large User base.- Experience on Jira Tools (Reports& Dashboards).
- Experience on Agile Process and Scrum experience.
- Cloud certifications (Sales, Service)
- Developer or Advanced Developer certification,
**Habilidades**:
- 7+ years of experience in Technical Support for Salesforce Sales and Service Applications.
- Experience in customer facing role, driving transition from another Vendor, manage resource activities.
- Experience in Salesforce Application Support, Maintenance and Enhancements ; Incident Management, Service Now, Ticket prioritization, SLA Management etc.
- Participate/ Drive the daily calls with Offshore team.- Extensive knowledge of Visual force, Apex, Configuration using workflow, Process Builder, Approval Process.
- Knowledge of handling tickets, Support Process Working with Large User base.- Experience on Jira Tools (Reports& Dashboards).
- Experience on Agile Process and Scrum experience.
- Cloud certifications (Sales, Service)
- Developer or Advanced Developer certification,
-
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