SecOps Principal Business Process Consultant

Overview

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role

We are seeking a Principal Business Process Consultant BPC with a strong focus on ServiceNow SecOps to lead strategic Cybersecurity projects for enterprise customers.

• The BPC will play a key role in connecting security processes with ServiceNow solutions.
• Responsibilities include facilitating workshops, gathering requirements, translating business needs into functional specifications, and leading the implementation of SecOps modules including Security Incident Response (SIR) and Vulnerability Response (VR) for infrastructure and applications.
• Threat Intelligence Configuration and Compliance, also known as Secure Posture Control, with integrations to SIEM, Vulnerability Scanner and DLP tools.
• In addition, the BPC will perform out-of-the-box OOTB product configuration following best practices and execute validation and functional testing of the solution before final delivery to the client.
• The ideal candidate brings strong Cybersecurity expertise, hands-on experience with ServiceNow SecOps, and the ability to act as a trusted advisor to senior stakeholders.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Required Advanced English spoken and written
• Strong knowledge of Cybersecurity and widely used security tools
• Solid experience with SIEM tools such as QRadar, Splunk or ArcSight and SOAR platforms
• Practical knowledge of the ServiceNow platform with focus on SecOps
• Hands on experience with Security Incident Response (SIR)
• Strong experience with Vulnerability Response for infrastructure and applications; knowledge of Threat Intelligence processes and integrations
• Experience with Configuration Compliance and Secure Posture Control; familiarity with Data Loss Prevention (DLP)
• Nice to Have Advanced Spanish; Knowledge of competing security tools such as CrowdStrike, Tenable, Nessus, QRadar, Qualys, Splunk and others
• Previous experience as a BPC in ServiceNow SecOps implementations

Certifications (desired)

• CSA Certified System Administrator
• CAD Certified Application Developer
• CIS Vulnerability Response
• CIS Security Incident Response

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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