Customer Success Manager
Há 11 horas
Overview Join to apply for the Customer Success Manager - Brazil role at dLocal . Get AI-powered advice on this job and more exclusive features. dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be part of an amazing global team that operates in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, customer-centric, and we thrive on challenges. What’s the opportunity? We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? Work with both internal teams as well as clients. Provide “voice of customer feedback” to internal dLOCAL teams. Develop effective long-term key customer relationships. Collaborate with customers to understand their goals and ambitions. Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with milestones and goals. Develop Customer Success methodologies and own team initiatives that improve productivity. Interact and work with different areas of the company. What skills do I need? Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who can work in a fast-paced, dynamic environment. Fluent in written and spoken English. Customer Success experience (B2B preferred). Advanced Excel Skills. Experience in payments – Huge advantage. Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals. Ability to travel. Team spirit and proactive behavior. What do we offer? Remote work: work from anywhere or one of our offices around the globe. Flexibility: flexible schedules and performance-driven environment. Fintech industry: dynamic and evolving environment with opportunities to build and boost creativity. Referral bonus program: internal talent referrals rewarded. Learning & development: Premium Coursera subscription. Language classes: free English, Spanish, or Portuguese classes. Social budget: monthly budget to team activities (in person or remote). dLocal Houses: support for short-term global coworking options. For Montevideo-based applicants to non-IT roles, 55% monthly attendance to the office may be required. What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible. We will review your CV and keep you posted by email at every step of the process. You can also explore our webpage, LinkedIn, Instagram, and YouTube for more about dLocal. Seniority level Not Applicable Employment type Full-time Job function Other #J-18808-Ljbffr
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