Customer Support Representative, Level 1

2 semanas atrás

Novo Hamburgo, Brasil Jove Tempo inteiro

The Role JoVE is the world‑leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. Responsibilities Manage large amounts of incoming tickets. Provide support to answer inquiries on products. Accept and handle technical requests. Triage tickets to the correct L2 teams. Follow communication procedures, guidelines and policies. Provide accurate, valid and complete information by using the right methods / tools. Build sustainable relationships and trust with customers through open communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Take the extra mile to engage customers. Perform other specific duties or assignments as directed by Team Manager. Skills And Qualifications A Bachelor's in Computer Science or related field. 2+ years of demonstrable experience in customer support. Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English. Ability to communicate with both technical and non‑technical personnel in a clear and easy fashion. Basic understanding of KPIs and Metrics. Attention to detail is key to this position. Must be able to accommodate flexible work schedules based on business needs. Must have technical / diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills. Understanding of Public / Private IP addresses and Domain names. Understanding what a Firewall does. What does a Proxy Server do. Understanding of the basics of SSO. Why Join JoVE? A competitive compensation package. You will make a direct impact in accelerating science research and education. Opportunity to work with global teams and in an environment that promotes innovation and collaboration. Our strong promotion from within culture draws a clear path to advance your career with us. #J-18808-Ljbffr

  • Technical Support

    1 semana atrás

    Novo Hamburgo, Brasil Velozient Tempo inteiro

    We are looking for a remote, full-time Technical Support and Implementation Specialist with 3 to 5 years of experience in technical customer support or implementation. In this role, you will successfully onboard our client's customers by simplifying and streamlining processes, leveraging the client's software as an end-to-end workflow and communications...

  • Junior Support Analyst

    2 semanas atrás

    Novo Hamburgo, Brasil Cognizant Tempo inteiro

    **Junior Support Analyst** We're looking for a **Junior Support Analyst**to join our on-site support team. This is a direct customer service role, with regular interaction with various managers and VIP users. **In this role, you will**: Perform maintenance, analysis, troubleshooting, and repair of computer hardware and systems. Perform services, repairs,...

  • Junior Support Analyst

    1 semana atrás

    Novo Hamburgo, Brasil Cognizant Tempo inteiro

    **Junior Support Analyst**We're looking for a **Junior Support Analyst**to join our on-site support team.This is a direct customer service role, with regular interaction with various managers and VIP users.**In this role, you will**:Perform maintenance, analysis, troubleshooting, and repair of computer hardware and systems.Perform services, repairs, and...

  • Junior Support Analyst

    1 semana atrás

    Novo Hamburgo, Brasil Cognizant Tempo inteiro

    **Junior Support Analyst**We're looking for a **Junior Support Analyst**to join our on-site support team. This is a direct customer service role, with regular interaction with various managers and VIP users.**In this role, you will**:Perform maintenance, analysis, troubleshooting, and repair of computer hardware and systems.Perform services, repairs, and...

  • Aws Python Engineer

    Há 7 dias

    Novo Hamburgo, Brasil Georgiatek Systems Inc. Tempo inteiro

    AWS Python Engineer (Production Support) GeorgiaTEK Systems Inc.•novo hamburgo, estado do rio grande do sul, br Descrição da vaga Role: AWS Python Engineer (Production Support) Location: Brazil (Remote) Mode: Contract Experience: Mid‑Senior Key Responsibilities Troubleshoot and resolve delivery issues across environments, including pipeline failures...

  • Business Development Representative

    2 semanas atrás

    Novo Hamburgo, Brasil Lead Generation Hubs Tempo inteiro

    Business Development Representative Lead Generation Hubs • novo hamburgo, estado do rio grande do sul, brDescrição da vagaWhat is our company?Lead Generation Hub (LGH) connects top-tier talent with growing U.S. companies by helping them build a high-quality pipeline.Our clients come to us because they need consistent, qualified meetings, and they stay...

  • Business Development Representative

    2 semanas atrás

    Novo Hamburgo, Brasil Lead Generation Hubs Tempo inteiro

    Business Development Representative Lead Generation Hubs • novo hamburgo, estado do rio grande do sul, br Descrição da vaga What is our company? Lead Generation Hub (LGH) connects top-tier talent with growing U.S. companies by helping them build a high-quality pipeline. Our clients come to us because they need consistent, qualified meetings, and they...

  • Technical Support Intern

    Há 6 dias

    Brooklin Novo, Brasil ResMed Tempo inteiro

    Let's talk about the teamAs a Part-Time Intern in our Technical Support Sales Operation team, you'll play a critical role in ensuring the seamless resolution of company and client issues related to post-working processes and warranty claims. Your contributions will help maintain the quality and reliability of our services, supporting both internal and...

  • Service Desk Analyst

    2 semanas atrás

    Novo Hamburgo, Brasil Quantum World Technologies Inc. Tempo inteiro

    Service Desk Analyst Quantum World Technologies Inc. • Novo Hamburgo, Rio Grande do Sul, Brazil What You’ll Do: First‑line support – troubleshooting of IT related problems from in‑house software to hardware, such as iPhones, iPads, laptops, PCs, and printers. Escalate unresolved calls to the correct support team as described within our corporate...

  • Consultor de Vendas

    2 semanas atrás

    Novo Hamburgo, Brasil Wizard Novo Hamburgo Tempo inteiro

    Salário fixo + Bônus diversos - Horário de trabalho: segunda a sexta - Preferencialmente, residindo em: Novo Hamburgo, Campo Bom, São Leopoldo - Será um diferencial no mercado profissionais que já tenham atuado como: consultor de vendas, assessor de vendas, assistente de vendas, supervisor de vendas, coordenador de vendas, gerente de vendas, assessor...