Associate Client Advocate

The Associate Client Advocate (ACA) plays a key role in client-facing functions, leveraging expertise in Commercial Property and Casualty Insurance. They work closely with internal teams to support client relationships, strategy development, and execution at the insurance program level within one of Willis Towers Watson's Industry Vertical Divisions (IVD) or Geographical Divisions.

• Retail & Distribution
• Financial Institutions
• Professional Services
• Healthcare and Life Sciences
• Construction
• Public Sector & Education
• Technology, Media & Telecom
• Transportation & Logistics
• Real Estate, Hospitality, & Leisure
• Global Natural Resources

The ACA is responsible for delivering exceptional client experiences through daily coordination with an assigned Client Specialist. They serve as the primary point of contact for providing all service, escalation, and placement to meet the client's insurance and risk management needs. The ACA has a deep understanding of the client's business and industry, enabling them to maximize profitability by supporting new business efforts.

The Associate Client Advocate focuses on direct client engagement and retention, including:

• Engaging with sales and broking to understand marketplace changes
• Designing and delivering client presentations/proposals
• Assisting with defensive RFPs
• Attending oral presentations as required

To excel in this role, the Associate Client Advocate should possess:

• Basic negotiation skills and demonstrated experience
• Basic account management skills and demonstrated experience
• Basic project management skills and demonstrated experience
• Strong presentation skills
• Ability to adapt to change
• Solid organization skills
• Ability to mentor a Client Specialist colleague

This position offers opportunities for career growth, including serving as a mentor to other ACAs, a partner/team member for others within their IVD, or an ACA Leader.

• At least 4-6 years of commercial Property & Casualty insurance knowledge/experience in a client-facing role, or demonstrated capabilities to complete role responsibilities
• Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
• Depending on the complexity of accountability, understand, interpret, analyze, and/or present analytical models
• Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs
• Negotiation skills – the ability to drive conflict resolution and secure concessions without damaging relationships
• Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
• Knowledge of commercial insurance renewal end-to-end process, steps and owners
• Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
• Daily management of work assignments, mentoring, and collaboration with a Client Specialist
• Receptive to feedback; critical thinking and problem-solving skills, high adaptability
• Supports Client Advocate (CA) in advocating for change, providing encouragement, taking control of client deliverables, and team projects, leading key delivery areas, collaborating with internal/external stakeholders, and providing clear guidance to ensure others fulfill roles effectively
• Strong project management skills: Support the CA in end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
• Proficient Microsoft Office skills and familiarity with other relevant online tools
• Must achieve and maintain an active insurance broker's P&C license, and complete various continuing education activities as needed
• Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.