Associate Client Advocate

4 semanas atrás

São Paulo, São Paulo, Brasil Willis Towers Watson Tempo inteiro
Job Description:

The Associate Client Advocate (ACA) plays a key role in client-facing activities, leveraging expertise in Commercial Property and Casualty Insurance.

This position is responsible for supporting client relationships, strategy development, and execution at the insurance program level.

The ACA works closely with a Producer and Client Advocate within our Healthcare and Life Sciences Division.

Key Responsibilities:
  • Owns client service activities and client engagement through daily coordination with an assigned Client Specialist in our Global Service Delivery (GSD) Team.
  • Serves as the primary point of contact for providing all service, escalation, and placement to meet the client's insurance and risk management needs.
  • Maintains a strong connection to the client's business with a fundamental understanding of its industry.
  • Aids in opportunities to maximize the profitability of existing clients by supporting new business efforts.
Requirements:
  • At least 4-6 years of commercial Property & Casualty insurance knowledge/experience in a client-facing role, or demonstrated capabilities to complete role responsibilities.
  • Ability to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation.
  • Negotiation skills – the ability to drive conflict resolution and secure concessions without damaging relationships.
  • Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace.
Compensation and Benefits:

This role offers a competitive benefit package, including health and welfare benefits, leave benefits, retirement benefits, and flexible work arrangements.

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