Technical Support Representative

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.Start Date**:ASAP**Salary**:7,980 RON/gross**Work Schedule**:TBD**Work Set Up**:Permanent Remote**Type of Contract**:Full Time**Equipment Provision**:Bring-Your-Own-Device (BYOD)**Employment Benefits**:21 Days Annual Leaves, Medical, Remote Work Allowance (400 lei/month), Meal tickets (20 lei/working day)****Job Summary**: The Technical Support Representative I is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.**What does a day in the life of a Technical Support Representative look like?**:- Provides basic technical support to customers who are experiencing technical issues with their products or services- Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers- Communicates technical solutions to non-technical customers in a clear and concise manner- Escalates complex issues to higher-level team members as necessary- Documents customer interactions and technical issues in a customer relationship management (CRM) system- Provides excellent customer service to ensure customer satisfaction and loyalty- Adheres to company policies and procedures- Meets or exceeds performance targets for related KPI’s- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules- Collaborates with other departments as needed to resolve customer issues- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times**What are the required qualifications of a Technical Support Representative?**:- 6 months experience in a technical support role or equivalent preferred- Good communication skills, both verbal and written- Experience using a CRM preferred**Ninja Perks and Benefits**- ** **Competitive compensation**:- ** **Paid time off, birthday leave**:- ** **Bonus and incentive plans**:- ** **Opportunities for skills training and personal and professional development**:- ** **Employee Referral Program**Experience _infinite fun_ so you can have _infinite growth_. Discover _A Better Way to Grow_ Are you ready?**Disclaimer**:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.